Technology Service Desk Agent 1

May 26, 2026

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The Life Time Technology team is at the forefront of the evolution of Life Time into a digital-first company, transforming existing experiences and creating brand new ones both online and in our clubs. If you enjoy a fast-paced environment with the latest technologies and have a passion for health and fitness – we should meet. Work is a team effort, and we are a highly motivated, highly collaborative team; we always win or lose together. We invest in our team members and ensure they have the tools and opportunities to learn, grow and thrive. We offer an incredible benefits package, generous club discounts, and a fully subsidized Signature Life Time Membership. Want to Love Your Life? Join our team.Position SummaryThis position provides remote service and technical support to employees at all Life Time locations through email and phone support. Service Desk Agents are often involved in the installation of corporate and club end-user technology, printer and device installation, and troubleshooting. Job Duties and Responsibilities<ul><li>Interacts with the IT Advanced Support, Corporate Support and end-users to address issues</li><li>Manages call intakes and emails to the Service Desk, prioritizes work, and communicates with end-users or their agents regarding support efforts </li><li>Provides support for desktop technologies including, end-user applications, operating systems, hardware, and peripherals </li><li>Completes administrative tasks in support of Life Time’s request management processes (access requests, hardware and software requests) </li></ul>Position Requirements<ul><li>Associate's Degree in Business or Technology (or related area) or equivalent combinations of education and experience</li><li>Must be able to support a flexible schedule (evening and weekend availability if necessary)</li><li>Good documentation skills, including the ability to prepare simple documentation are highly desirable</li><li>Must be able to work both independently and in a team environment</li><li>Must have demonstrated analytical and problem solving skills</li><li>Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint</li></ul>Preferred Requirements<ul><li>Bachelor's Degree in related field</li><li>Relevant certifications</li></ul><h2></h2><h2>Benefits</h2>All team members receive the following benefits while working for Life Time:<ul><li>A fully subsidized membership</li><li>Discounts on Life Time products and services</li><li>401(k) retirement savings plan with company discretionary match (21 years of age and older)</li><li>Training and professional development</li><li>Paid sick leave where required by law</li></ul>Full-time Team Members are eligible for additional benefits, including:<ul><li>Medical, dental, vision, and prescription drug coverage </li><li>Short term and long term disability insurance</li><li>Life insurance</li><li>Pre-tax flexible spending and dependent care plans</li><li>Parental leave and adoption assistance</li><li>Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave</li><li>Deferred compensation plan, if the team member meets the required income threshold</li></ul>Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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