Strategic Account Manager

May 26, 2026

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OnTrac is hiring a Strategic Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote Salary: $104,800-$157,200 Employment Logistics: The Strategic Account Manager supports OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery. This is a long-cycle sales role focused on growing package volume through consultative engagement and operational support. The role works closely with the Director of Customer Success and internal teams to maintain customer satisfaction and drive strategic growth. Unpacking the Benefits: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Competitive individual and group benefits </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Medical, Dental, and Vision insurance </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Paid Time Off including Holiday pay </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> 401(k) with company match </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Safe and clean work environment </li> </ul> The Must-Haves: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Bachelor’s degree or equivalent experience </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> 6–10 years of experience in account management, sales, or customer success </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Mandarin speaking (written and verbal) </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Strong organizational, communication, and relationship-building skills </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Ability to travel up to 30–40% </li> </ul> Your Mission in Motion: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Manage day-to-day account operations, ensuring service excellence and timely resolution of customer needs. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Prepare and deliver business reviews and presentations that highlight performance and growth opportunities. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Represent OnTrac at industry events, trade shows, and customer meetings to strengthen relationships and brand presence. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Leverage internal tools and best practices to support account planning, performance tracking, and customer engagement. </li> </ul> Paving your way to your success: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> You’re customer-focused and committed to delivering exceptional service </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> You communicate clearly and confidently across cultures and teams, using sound judgment and professionalism </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> You’re proactive, organized, and able to manage multiple priorities with minimal oversight </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> You bring a strategic mindset and strong business acumen to account growth and retention </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> You thrive in collaborative environments, build trust with stakeholders, and hold yourself accountable for results </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> You’re adaptable, data-driven, and consistently demonstrate integrity, reliability, and a passion for long-term customer success </li> </ul> If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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