Home Based Cardiac Rehabilitation Operations Coordinator

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<span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">ABOUT: </span></b><span style="font-family:Arial, sans-serif;">Cardiovascular Services of America (CVAUSA) is the largest private and independent cardiology network in the United States. Our inclusive and diverse network brings together top cardiovascular specialists and thought leaders who offer regional perspectives and a broad strategic vision for the future of patient care.<b> </b></span></span></span></span><br><span style="font-size:12pt;"><span style="background:#e5e5e5;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;"><span style="color:#000000;">WHO WE ARE AND WHAT WE DO: </span></span></b></span></span></span></span><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-family:Arial, sans-serif;">Headquartered in Orlando, Cardiovascular Associates of America aims to bring the best cardiovascular physicians in one network with the common mission of saving lives, reducing costs, and improving patient care through clinical innovation. Through CVAUSA’s physician-centered practice management model, physicians drive clinical care and their practice culture, while benefiting from the business expertise and shared resources available through CVAUSA for better patient outcomes. </span></span></span></span><br><span style="font-size:12pt;"><span style="background:#e5e5e5;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;"><span style="color:#000000;">Position Overview</span></span></b></span></span></span></span><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-family:Arial, sans-serif;">We are seeking a highly organized, detail-oriented, and proactive Operations Coordinator to support our Home-Based Cardiac Rehabilitation Service. In this role, you will serve as a critical backbone for our day-to-day operations—managing essential patient data, coordinating with external practices and third-party vendors, and ensuring our administrative and billing workflows run smoothly.</span></span></span></span><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-family:Arial, sans-serif;">Reporting directly to the <b>Manager of Home-Based Cardiac Rehab Service</b>, you will play a vital role in maintaining the high quality of our program and ensuring our partner physicians and practices have the data they need.</span></span></span></span><br><span style="font-size:12pt;"><span style="background:#e5e5e5;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;"><span style="color:#000000;">Key Responsibilities</span></span></b></span></span></span></span><ul style="margin-bottom:11px;"><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Referral Management & EHR Navigation:</span></b><span style="font-family:Arial, sans-serif;"> Proactively track down and pull missing clinical documentation required for patient referrals across multiple EHR systems (NextGen, eClinicalWorks, and AthenaOne) to ensure seamless patient onboarding.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Data & KPI Reporting:</span></b><span style="font-family:Arial, sans-serif;"> Compile, analyze, and distribute routine Key Performance Indicators (KPIs) to participating medical practices, ensuring transparency and program alignment.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Vendor Data Oversight:</span></b><span style="font-family:Arial, sans-serif;"> Review, verify, and monitor program data provided by our third-party digital health/service vendor to ensure accuracy and quality control.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Financial & Invoice Administration:</span></b><span style="font-family:Arial, sans-serif;"> Prepare and manage monthly invoices, tracking program expenditures and utilization accurately.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Physician Compliance & Documentation:</span></b><span style="font-family:Arial, sans-serif;"> Assemble, organize, and distribute monthly DocuSign packets for collaborating physicians to review, sign off on, and track.</span></span></span></span></span></li></ul><span style="font-size:12pt;"><span style="background:#e5e5e5;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;"><span style="color:#000000;">Qualifications & Skills</span></span></b></span></span></span></span><ul style="margin-bottom:11px;"><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">EHR Expertise (Required):</span></b><span style="font-family:Arial, sans-serif;"> Hands-on experience navigating and retrieving patient records from <b>NextGen, eClinicalWorks (eCW), and AthenaOne</b>.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Experience:</span></b><span style="font-family:Arial, sans-serif;"> 2–4 years of administrative, operational, or coordinator experience within a healthcare, clinical, or medical practice setting.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Technical Proficiency:</span></b><span style="font-family:Arial, sans-serif;"> Strong familiarity with electronic document management tools (specifically <b>DocuSign</b>) and data/spreadsheet tools (Excel, Google Sheets).</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Attention to Detail:</span></b><span style="font-family:Arial, sans-serif;"> Exceptional organizational skills with a proven ability to catch missing data points, navigate diverse clinic software, and manage financial documentation (invoices).</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Communication:</span></b><span style="font-family:Arial, sans-serif;"> Excellent written and verbal communication skills for professional outreach to external practices and physicians.</span></span></span></span></span></li></ul><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Our Benefits Package</span></b></span></span></span><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-family:Arial, sans-serif;">We take care of our team. Here is what we offer:</span></span></span></span><ul style="margin-bottom:11px;"><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Health Insurance</span></b><span style="font-family:Arial, sans-serif;">: Comprehensive medical coverage for you and your family.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Dental & Vision</span></b><span style="font-family:Arial, sans-serif;">: Full plans to keep you healthy.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Life Insurance</span></b><span style="font-family:Arial, sans-serif;">: Free basic life insurance, plus options to buy more.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Disability Insurance</span></b><span style="font-family:Arial, sans-serif;">: Both short-term (STD) and long-term (LTD) coverage.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Voluntary Plans</span></b><span style="font-family:Arial, sans-serif;">: Extra options like Legal, Identity Theft, Long Term Care.</span></span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">401(k) Retirement</span></b><span style="font-family:Arial, sans-serif;">: Save for your future with our company plan.</span></span></span></span></span></li></ul><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-size:16pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">THIS IS A REMOTE WORK FROM HOMPE POSITION</span></span></span></b></span></span></span><br> 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...