Field Technical Representative

Other Jobs To Apply

<span class="jobdescription"><p> </p> <p><img src="https://performancemanager8.successfactors.com/doc/custom/holcimnort/Elevate.png" width="231" height="41"></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">Elevate is part of the Amrize family of brands. Visit <span style="text-decoration:underline"><a title="" href="https://www.holcimelevate.com/ca-en" target="_self">ElevateCommercialBP.com</a></span> to learn more.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">We’re seeking a Field Technical Representative who’s ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.</span></p> <p> </p><p><span style="color:black"><strong>ABOUT THE ROLE</strong></span></p> <p><span style="color:black">The Field Technical Representative (FTR) is a field-based (with company truck and your home office) for the Warranty/Technical Services team at Amrize Building Envelope division. Amrize Building Envelope (ABE) is based out of Nashville. Technical Services is a vital and growing team; the FTR reports to the Regional Technical Manager for their respective area. The FTR is the "boots on the ground", face of the company who among many things, will conduct in their day to day:</span></p> <ul> <li style="color:black"><span style="color:black">The training licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products.</span></li> <li style="color:black"><span style="color:black">Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.</span></li> </ul> <p><span style="color:black"><strong>This is a fully, remote position - candidate must live within the territory (Kansas).</strong></span></p> <p> </p> <p><span style="color:black"><strong>WHAT YOU’LL ACCOMPLISH</strong></span></p> <ul> <li style="color:black"><span style="color:black">Responsible for educating customers, sales representatives and teammates in how to apply Elevate, GenFlex, and Gaco products per product specifications.</span></li> <li style="color:black"><span style="color:black">Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty, type/term, and construction site specific conditions.</span></li> <li style="color:black"><span style="color:black">Provide feedback on company literature, spec's, construction details and assemblies to make sure the most accurate information is available for the customer.</span></li> <li style="color:black"><span style="color:black">Ability to develop strong customer relationships and inspire customer confidence.</span></li> <li style="color:black"><span style="color:black">Ability to follow corporate and division policies and applicable governmental safety regulations are required.</span></li> <li style="color:black"><span style="color:black">Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues.</span></li> <li style="color:black"><span style="color:black">Ability to define and document a project, set timelines, align resources, and execute to meet deadlines.</span></li> <li style="color:black"><span style="color:black">Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution.</span></li> <li style="color:black"><span style="color:black">Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process.</span></li> <li style="color:black"><span style="color:black">Ability to prioritize work.</span></li> <li style="color:black"><span style="color:black">Maintains an understanding of current business initiatives and identifies opportunities for improvement.</span></li> <li style="color:black"><span style="color:black">Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.</span></li> </ul> <p><br><span style="color:black"><strong>WHAT WE'RE LOOKING FOR</strong></span><br><span style="color:black">Base Requirement (one required):</span></p> <ul> <li style="color:black"><span style="color:black">Bachelor’s Degree in Construction Management, or Architecture;                                            </span></li> <li style="color:black"><span style="color:black">Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214);</span></li> <li style="color:black"><span style="color:black">High school diploma and minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.</span></li> </ul> <p><span style="color:black">Additional Requirements:</span></p> <p><span style="color:black">Strong technical expertise in most of the following products and an aptitude to learn the rest:</span></p> <ul> <li style="color:black"><span style="color:black">Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC</span></li> <li style="color:black"><span style="color:black">Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR</span></li> <li style="color:black"><span style="color:black">Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies</span></li> <li style="color:black"><span style="color:black">Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings</span></li> <li style="color:black"><span style="color:black">Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam</span></li> <li style="color:black"><span style="color:black">Garden Roofing Systems including: M) Built In Place, N) Modular</span></li> <li style="color:black"><span style="color:black">Must be personable and professional and maintain a high-level of integrity.</span></li> <li style="color:black"><span style="color:black">Strong customer service focus.</span></li> <li style="color:black"><span style="color:black">Strong verbal and written communication skills.</span></li> <li style="color:black"><span style="color:black">Ability to think outside the box.</span></li> <li style="color:black"><span style="color:black">Good organizational and time management skills are a must.</span></li> <li style="color:black"><span style="color:black">Must be able to travel overnight 20% - 30% of the time by air or car.</span></li> <li style="color:black"><span style="color:black">Must also be able to work flexible hours with minimum notification when necessary.</span></li> <li style="color:black"><span style="color:black">Must possess a current driver’s license.  </span></li> <li style="color:black"><span style="color:black">Claims Adjusting Experience.</span></li> </ul> <p><span style="color:black"><strong>Additional Requirements:</strong></span></p> <ul> <li style="color:black"><span style="color:black">Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.</span></li> <li style="color:black"><span style="color:black">Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.</span></li> </ul> <p><span style="color:black"><strong>WHAT WE OFFER</strong></span></p> <ul> <li style="color:black"><span style="color:black">Competitive salary</span></li> <li style="color:black"><span style="color:black">Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings</span></li> <li style="color:black"><span style="color:black">Medical, Dental, Disability and Life Insurance  </span></li> <li style="color:black"><span style="color:black">Holistic Health & Well-being programs</span></li> <li style="color:black"><span style="color:black">Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care</span></li> <li style="color:black"><span style="color:black">Vision and other Voluntary benefits and discounts</span></li> <li style="color:black"><span style="color:black">Paid time off & paid holidays</span></li> <li style="color:black"><span style="color:black">Paid Parental Leave (maternity & paternity)</span></li> <li style="color:black"><span style="color:black">Educational Assistance Program</span></li> </ul> <p><span style="font-size:10.0pt;color:black">#BuildingEnvelope</span></p> <p><span style="font-size:10.0pt;color:black">#LI-Remote</span></p><p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif"><em>We thank all applicants for their interest; however, only those selected for an interview will be contacted.</em></span></p> <p> </p> <p> </p> <p> </p> </span>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...