Contract Administrator

May 26, 2026

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<div> <div> For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. </div> </div><h2 style="margin: 3.2pt 0in 0in 7pt; line-height: 10.95pt; font-size: 9pt; font-family: Calibri, sans-serif;">JOB SUMMARY & SCOPE</h2> Responsible for supporting the Contract Sales organization, including Territory Sales, Supplies/Media, and Inside Sales, by providing accurate contract administration and responsive customer support. This role works closely with Sales, Sales Administration, internal teams, and customers to manage maintenance contracts, ensure data accuracy, and deliver an excellent customer experience. The Contract Administrator I demonstrates strong attention to detail, effective time management, and a customer‑first mindset while building foundational knowledge of products, systems, and contract processes. <h2 style="line-height: 10.95pt; margin: 0in 0in 0in 7pt; font-size: 9pt; font-family: Calibri, sans-serif;">KEY ACCOUNTABILITIES</h2> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Provide responsive and professional customer service while supporting sales and contract administration. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Respond to customer inquiries, including entitlement verification, contract documentation requests, RMAs, repair status, and tracking. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Assist with managing new and existing maintenance contracts using internal systems. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Support renewal processes, including sales order creation, purchase orders, and renewal documentation. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Aid in documenting contracts and entitlement information for renewal quotes. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Support customer communication regarding serial number contract status and verification. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Assist Contract Sales with outreach and notifications related to contract renewals. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Monitor OEM and partner web portals for renewal and contract information. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Assist in researching serial number coverage (internal vs. OEM contracts). </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Review and reconcile contract data against customer serial number inventories and investigate discrepancies. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Support administration of Managed Services contracts with internal teams and partners. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Collaborate with Accounting to provide information needed for proper revenue recognition. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Maintain working knowledge of company products, services, and contract offerings through ongoing training. </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Participate in required training and occasional travel for meetings or support activities.</li> </ul> <h2 style="margin: 0in 0in 0in 7pt; font-size: 9pt; font-family: Calibri, sans-serif;">EDUCATION + EXPERIENCE + KEY TRAITS</h2> <ul style="margin-top: 0.6pt; margin-bottom: 0in;"> <li style="margin: 0.6pt 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">Bachelor’s degree preferred; relevant sales, customer support, or contract administration experience may be considered in lieu of a degree. </li> <li style="margin: 0.6pt 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">Entry‑level role; prior experience in a customer support or sales support environment is a plus. </li> <li style="margin: 0.6pt 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">Proficient in Microsoft Office (Outlook, Word, and Excel). </li> <li style="margin: 0.6pt 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">Experience with NetSuite, ERMA, OEM portals, WMS applications, or similar systems preferred. </li> <li style="margin: 0.6pt 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">Salesforce (SFDC) experience is a plus. </li> <li style="margin: 0.6pt 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">Strong attention to detail with excellent organizational and time management skills. </li> <li style="margin: 0.6pt 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">Effective communicator with the ability to interact professionally via phone and email.</li> </ul> <h2 style="margin: 0.05pt 0in 0in 7pt; font-size: 9pt; font-family: Calibri, sans-serif;">TYPICAL PERFORMANCE TARGETS</h2> <ul style="margin-top: 0.05pt; margin-bottom: 0in;"> <li style="margin: 0.05pt 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">SERVICE DELIVERY: Sustained, measured excellence in project & process delivery</li> <li style="margin: 0in 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement</li> <li style="margin: 0.05pt 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">INNOVATION: Step changed delivery in safety, quality, and/or cost</li> </ul> <h2 style="line-height: 10.95pt; margin: 0in 0in 0in 7pt; font-size: 9pt; font-family: Calibri, sans-serif;">LANGUAGE SKILLS</h2> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.</li> <li style="margin: 0.05pt 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Read and interpret documents, procedure manuals and various correspondence from both internal and external.</li> <li style="margin: 0.1pt 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.</li> </ul> <h2 style="margin: 0in 0in 0in 7pt; font-size: 9pt; font-family: Calibri, sans-serif;">SUPERVISION</h2> <ul style="margin-top: 0.05pt; margin-bottom: 0in;"> <li style="margin: 0.05pt 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Role does not involve management of direct and/or indirect reports </li> </ul> <h2 style="line-height: 10.95pt; margin: 0in 0in 0in 7pt; font-size: 9pt; font-family: Calibri, sans-serif;">DECISION MAKING + REASONING</h2> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 11.45pt; font-size: 11pt; font-family: Calibri, sans-serif;">Able to take accountability and responsibility for business target delivery and decision making</li> </ul> <h2 style="margin: 0in 0in 0in 7pt; font-size: 9pt; font-family: Calibri, sans-serif;">WORKING RELATIONSHIPS</h2> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Contract Manager</li> <li style="line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Service Contract Advisor</li> <li style="line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Contract Administrator</li> <li style="line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Sales Operations Support Lead</li> <li style="line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Sales Operations Support Specialist</li> </ul> <h2 style="margin: 3.2pt 0in 0in 7pt; font-size: 9pt; font-family: Calibri, sans-serif;">PHYSICAL REQUIREMENTS</h2> <table style="margin-left: 7.5pt; border: none; border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height: 10.85pt;"> <td style="width: 216.9pt; border: none; border-bottom: solid #666666 1.5pt; background: #BAD549; padding: 0in 0in 0in 0in;" valign="top"> Activity </td> <td style="width: 322.7pt; border-top: solid #999999 1.0pt; border-left: none; border-bottom: solid #666666 1.5pt; border-right: solid #999999 1.0pt; background: #BAD549; padding: 0in 0in 0in 0in; border: none;" colspan="4" valign="top"> Amount of Time </td> </tr> <tr style="height: 11.0pt;"> <td style="width: 216.9pt; border: none; border-top: none; background: #D6E794; padding: 0in 0in 0in 0in;" valign="top"> </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; background: #D6E794; padding: 0in 0in 0in 0in; border: none;" valign="top"> None </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; background: #D6E794; padding: 0in 0in 0in 0in; border: none;" valign="top"> Under 1/3 </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; background: #D6E794; padding: 0in 0in 0in 0in; border: none;" valign="top"> 1/3 to 2/3 </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; background: #D6E794; padding: 0in 0in 0in 0in; border: none;" valign="top"> Over 2/3 </td> </tr> <tr style="height: 11.0pt;"> <td style="width: 216.9pt; border: none; border-top: none; padding: 0in 0in 0in 0in;" valign="top"> Stand </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> X </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> </tr> <tr style="height: 11.0pt;"> <td style="width: 216.9pt; border: none; border-top: none; padding: 0in 0in 0in 0in;" valign="top"> Walk </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> X </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> </tr> <tr style="height: 11.0pt;"> <td style="width: 216.9pt; border: none; border-top: none; padding: 0in 0in 0in 0in;" valign="top"> Sit </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> X </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> </tr> <tr style="height: 10.85pt;"> <td style="width: 216.9pt; border: none; border-top: none; padding: 0in 0in 0in 0in;" valign="top"> Use hands to finger, handle, or feel </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> X </td> </tr> <tr style="height: 11.0pt;"> <td style="width: 216.9pt; border: none; border-top: none; padding: 0in 0in 0in 0in;" valign="top"> Reach with hands and arms </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> X </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> </tr> <tr style="height: 11.0pt;"> <td style="width: 216.9pt; border: none; border-top: none; padding: 0in 0in 0in 0in;" valign="top"> Climb or balance </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> X </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> </tr> <tr style="height: 10.85pt;"> <td style="width: 216.9pt; border: none; border-top: none; padding: 0in 0in 0in 0in;" valign="top"> Stoop, kneel, crouch, or crawl </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> X </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> </tr> <tr style="height: 11.0pt;"> <td style="width: 216.9pt; border: none; border-top: none; padding: 0in 0in 0in 0in;" valign="top"> Talk or hear </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> X </td> </tr> <tr style="height: 11.0pt;"> <td style="width: 216.9pt; border: none; border-top: none; padding: 0in 0in 0in 0in;" valign="top"> Lift Up to 25lbs </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> X </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> </tr> <tr style="height: 11.0pt;"> <td style="width: 216.9pt; border: none; border-top: none; padding: 0in 0in 0in 0in;" valign="top"> Travel </td> <td style="width: 80.55pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> X </td> <td style="width: 80.65pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> <td style="width: 80.75pt; border-top: none; border-left: none; border-bottom: solid #999999 1.0pt; border-right: solid #999999 1.0pt; padding: 0in 0in 0in 0in; border: none;" valign="top"> </td> </tr> </tbody> </table> <div> <div> <div>Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.</div> <div> </div> </div> </div>

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Common Interview Questions And Answers

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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