Client Accounts Receivable Specialist I

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<p><span data-olk-copy-source="MessageBody">TreviPay, The Pay by Invoice Company™, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Enabling more than $8B in global trade annually, TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.</span></p><p><br></p><p>At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.  </p> <p> </p> <p>Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. </p> <p> </p> <p>The role of a <strong>Client AR Specialist</strong> plays a key role in ensuring timely collections and maintaining strong client relationships to support TreviPay's B2B payment solutions. This role will provide you the opportunity to collaborate with finance and client success teams and develop expertise in B2B payment operations</p> <p> </p> <p><strong>Duties and Responsibilities</strong></p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B <span style="font-size: 7pt;"> </span>collection efforts</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Respond promptly and accurately to client inquiries, including payment history and invoice requests, while navigating core systems effectively</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Maintain past-due rate below departmental threshold and consistently achieve productivity targets</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Demonstrate the ability to meet/exceed both quality and productivity performance<span style="font-size: 7pt;">  </span>expectations</p> <p>   </p> <p>o<span style="font-size: 7pt;">   </span>Demonstrate the ability to solve for root cause, helping to set customers up for future success</p> <p> </p> <p><strong>Qualifications</strong></p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Ability to multi-task and make routine decisions</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Ability to work quickly and accurately simultaneously</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Ability to meet deadlines</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Customer-centric focus and professional demeanor</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Strong communication skills including writing, speaking and active listening</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Positive attendance, dependability, and reliability</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Proven ability to assess, prioritize, and balance daily workload</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Attention to detail</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Listens with empathy</p> <p> </p> <p><strong>Years of Experience</strong></p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>0-1 years of relatable experience preferred</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Education (High School Diploma, Associate, Bachelors, Masters)</p> <p> </p> <p>o<span style="font-size: 7pt;">   </span>Depending upon the region or the client requirements relevant language support might be required</p> <p> </p> <p> </p> <p> </p> <p></p><p><br></p><p></p> <p><span style="font-size: 11.5pt;">What is in it for me?</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">Work in a friendly and caring company where teamwork is key</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">Work with skilled people that are invested in your success and growth</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">Remote working is the new normal with flexible work options and paid holidays</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">Competitive salary with a comprehensive benefits package starting day one</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">Work in a fun environment that promotes creative thinking and a positive attitude</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">Career development opportunities</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">An open-door policy which means your voice will always be heard</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">A robust Employee Referral program</span></p> <p><span style="font-size: 11.5pt;"> </span></p> <p><span style="font-size: 11.5pt;">At TreviPay we believe:</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">in saying yes to unique and challenging requirements</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">empowered team members are creative team members</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">our products make the customer’s day just a little bit better</span></p> <p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">       </span><span style="font-size: 11.5pt;">work/life balance makes us all more effective</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...