Virtual Programs Master's Intern

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2026 Summer Intern

Location:
This internship role is scheduled to be flexible. Please be prepared to spend part of your time working remotely and part of your time working from the following location: Walnut Center, 393 Walnut St, Pasadena 91188.

Department Details:
Digital Interface and Self Strategy Program

Internship Projects:
Primarily, but not limited to the following initiatives:
Get Care Now - Kaiser Permanente-s enterprise on-demand virtual care service on kp.org. It lets members get immediate care from a clinician by phone or video, without scheduling an appointment, 24/7.
E visits - a secure, asynchronous online care option on kp.org that lets members answer a structured medical questionnaire about common symptoms and receive clinical guidance and treatment without scheduling an appointment. The member submits information, and a Kaiser Permanente clinician reviews it and responds through kp.org.
KP.org Appointment Center Booking - the secure online scheduling feature on kp.org that allows Kaiser Permanente members to book, view, change, or cancel appointments without calling the Appointment Center. It is the digital front door for appointment scheduling and complements the phone-based Appointment Center.
KP.org Message Center - Kaiser Permanente-s secure online messaging hub for members. It lives on kp.org and is used for non-urgent communication between members and Kaiser Permanente care teams and Member Services. In short: it-s where members send, receive, and manage secure messages instead of calling or emailing.

Target Majors:
Public Health; Healthcare Administration; Public Relations and Communications; Computer Science; Data Science; Liberal Arts; Business Administration; Finance & Accounting

Target Skillset:
We are seeking an intern who demonstrates strong analytical thinking, curiosity, and the ability to synthesize information into clear insights. Given our focus on digital interface and self-service strategy in a healthcare environment, ideal skills include:
Digital & Technical Curiosity - Interest in digital platforms, user experience (UX), consumer journey mapping, and healthcare technology.
Structured Thinking - Can break down ambiguous problems into logical components and communicate conclusions clearly.
Communication Skills - Strong written and verbal communication skills; able to draft concise summaries.
Collaboration & Professionalism - Works effectively in team settings, receptive to feedback, and able to manage multiple priorities.
Self-Starter Mentality - Takes initiative, asks thoughtful questions, and demonstrates ownership of assigned work.
Attention to Detail - Produces accurate, high-quality deliverables.
Exposure to healthcare, digital transformation initiatives, or consulting environments.
Analytical & Problem-Solving Skills - Ability to review data, identify patterns, and translate findings into actionable recommendations. Comfort working in Excel or similar tools is preferred.
Experience with PowerPoint, process flows or journey mapping

Job Summary:
This position provides analytical support to a project or department. Under the guidance of a Project Manager/ Director, responsible for collecting and researching data, performing analysis, providing recommendations andpresenting results.

Essential Responsibilities:

  • Responsible for contributing high level analytical support to a project or department requiring application of knowledge in marketing, information management, finance, management, economics or statistics.
  • This position contributes to a full range of project components.
  • Assigned to at least one project and expected to produce results and report out as a member of a project team.
  • Organizes assigned project tasks, identifies and structures information collection activities, and sets timelines for completion of required tasks as directed.
  • Develops tools to identify and to document best practices.
  • Prepares various excel, word or PowerPoint reports, and works with access database software (or similar tool) to develop data extracts and management information reports.
  • May be asked to produce graphic information using excel or PowerPoint or similar software.
  • Contributes to development of management information and analysis conducted, provides recommendations and assists with preparation of formal presentations to communicate results to various management levels. Identifies alternative solutions to project issues.
  • Contributes to development project plans to ensure timely deliverables and successful completion of project and demonstrates an understanding of various business intersections.
  • Assists with identification and development of training information.
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to re-evaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Basic Qualifications:
Experience

  • N/A
Education

  • Bachelors degree required.
  • Enrolled in or recent graduate of a MBA or other Masters level program with an accredited college or university.
License, Certification, Registration
  • N/A
Additional Requirements:

  • Solid analytical skills, problem solving, project management and critical thinking.
  • Strong project management skills.
  • Excellent verbal and written communication skills.
  • Ability to utilize at a working level Excel, Word, PowerPoint, and Access.
  • Must be able to work in a Labor/ Management Partnership environment.
Preferred Qualifications:

  • Knowledge of SQL or SAS highly desirable.


Primary Location: California,Pasadena,Walnut Center - Regional Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Internship
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Entry Level
Department: Virtual MC Program Mgmt Office
Pay Range: $31.05 - $40.13 / hour Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente.
Travel: Yes, 25 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

  • Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
  • Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
  • Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
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