About the position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Location/Division Specific Information Position can be based in US REMOTE, or EU REMOTE, and will support the Clinical Trails Division at Thermo Fisher Scientific. We are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives - Global (remote) CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally adopt as \"There is a Patient Waiting.\" Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 4000 employees in over 15 countries work hard every day knowing that what they do matters. Discover Impactful Work: The Technical Trainer Manager will have direct impact on capability development for Thermo Fisher client services within Global Client Services and Planning by documenting processes, identifying needs, authoring and organizing training materials, including reference guides, job aids and SOPs. As part of the training team, this individual will identify and establish learning pathways designed to develop the global client services team, which are critical roles within the Clinical Trials Division. This position will collaborate with department Leaders, SMEs, and various technical trainers within PSG to create and improve the client services learning curricula in a continually evolving environment. This individual will identify best practices, skill gaps and development needed by current and future team members to create a global expertise to serve our client’s needs. This role will also engage in digital learning efforts to ensure the delivery of standardized learning and development programs that are scalable and meet the business needs of our global organization

Responsibilities

• Author process maps, user guides, SOPs and training materials, applying technical writing best practices.
• Consult and collaborate with client services Leadership and their team members to assess and identify the skills needed for global team members at all levels.
• Scope and support the design and execution of high quality and impactful learning content that supports our changing and growing organization, both in initial training and continuous learning.
• Coordinate and partner with leadership, subject matter experts and external partners in the design and delivery of program content.
• Support the identification, design and execution of new learning solutions and development pathways to include leveraging digital learning capabilities to ensure scalable and accessible global programs.
• Assess and support selection of effective delivery modalities based on topic, audience and intended outcomes.
• Evolve existing content to ensure that it remains relevant to our business and needs.
• Seamlessly organize and establish series of program learning modules throughout the year by creating and driving communications that engage, inform and instruct participants.
• Utilize data collection methods, analysis and target metrics to evaluate effectiveness of programs and learning solutions to drive program improvements and strategic talent results (or to meet current and future business needs).
• Handle document reviews.
• Handle multiple projects simultaneously.
• Deliver under tight deadlines.
• Follow all processes, style guides, templates, and brand guidelines.
• May involve working within a document control system.
• Build on role expectations and document best practices.
• Facilitate training program.

Requirements

• Bachelor’s Degree required.
• 3-5 years of related experience preparing technical writing and documentation required.
• Experience with delivering technical trainings.
• Experience with video creation and editing using software such as Adobe Captivate, Camtasia, Articulate Storyline 360 or equivalent.
• Ability to communicate and influence across the organization; ability to prepare communication materials for both presentations and email delivery.
• Ability to apply sound learning principles, agile methods, learning technology and program management skills together in the design, development and maintenance of learning programs.
• Ability to develop program content for a global audience.
• Demonstrated ability to proactively build and maintain internal and external relationships.
• Ability to work independently and drive toward agreed timelines and deliverables.
• Outstanding organizational skills, including demonstrated ability to scope, plan and lead multiple complex learning projects and manage stakeholders.
• High level of comfort working with a variety of systems, Learning Management Systems, virtual classroom technology and 3rd party learning applications.
• Fluency with MS Office, especially PowerPoint and Excel.

Nice-to-haves

• Experience working with data to leverage metrics and analytics
• Knowledge of Pharma industry processes highly preferred.

Benefits

• We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits!
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
• We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount