Do you have passion for solving problems in SaaS cloud platforms and want to contribute to a team responsible for integrated development and operations? Join the UCC (Unified Communications and Collaboration) team and be responsible for delivering innovative solutions and operations that enable VMware and its highly distributed, predominantly remote workforce.The Elevator Pitch: Why will you enjoy this new opportunity?UCC technologies excite you because of the broad impact you can have on VMware colleagues, customers, and partners. You have a growth mindset and are eager to continuously innovate how our UCC services support distributed and hybrid work.
Work with an experienced and high performing UCC Team
Work for a company whose software and services are utilized 100% by the Fortune 500
Be part of a collaborative team obsessed with colleague experience, simplifying choice and operational excellence
What is the primary need, technical challenge, and/or problem you will be responsible for?Your main focuses in this role will be:
Use you deep subject matter expertise to operate and support Office 365 core collaboration services: Exchange Online, Exchange On-Prem, SharePoint Online, MS Teams, OneNote, Security & Compliance Center, Office ProPlus and OneDrive for Business
Deliver a frictionless and delightful colleague experience by integrating services with the entire communications and collaboration portfolio of services
Apply your expert knowledge of Azure Active Directory, EMS, Microsoft Identity Platform, PowerShell for managing on-premise and O365 environment, LDAP, Active Directory, Azure, file transfer protocols, API's and troubleshooting data-flows
Improve work processes through proactive discovery, recommendation, planning, migration, and implementation
Proactively identify and mitigate potential service issues. Respond to and manage active service incidents / outages to resolution while communicating clearly with colleagues.
What is the secondary need, technical challenge, and/or problem you will be responsible for?
Expertise with GCP / Google Cloud Computing Services & Google federated identity
Working knowledge of web technologies such as HTTP, HTML, XML, and Google App Engine
Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?
Ensure that your UCC portfolio operates securely, with 24/7 availability and delivers a frictionless and delightful colleague experience
Automate, eliminate, and shift manual tasks to reduce L3 ticket volumes in UCC while increasing colleague delight
Work with product managers to create a product roadmap for your core collaboration services (O365 and Google Workspace)
Improve the calendaring and scheduling experience for our global workforce
Learn and take on net new service offerings, such as Google Workspace
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
Support and operate your core collaboration services (O365 and Google Workspace) through proactive development, maintenance, operations and reactive L3 ticketing
Develop close relationships with strategic vendors to understand and influence service roadmaps, and ensure smooth commercial engagement
Use your experience managing and supporting SaaS platforms including your ability to integrate and develop environments using APIs
Automate and integrate systems and processes to reduce the support burden and ensure a frictionless colleague experience
Respond to and lead resolution for service incidents and outages
Partner with UCC architects, product managers and colleagues to ideate and innovate solutions to complex problems
What is the leadership like for this role? What is the structure and culture of the team like?In this role you will report to Austin Parker, Senior Manager of UCC Product. UCC managers encourage independent thought and challenging of the status quo to provide improved service to colleagues.What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .
Employee Stock Purchase Plan
Medical Coverage,Retirement, and Parental LeavePlans for All Family Types
Generous Time Off Programs
40hours of paidtime to volunteerin your community
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributionsto your ongoing development(conference participation,trainings,course work, etc.)
This position will support/work in PST working hoursThis job requisition is not eligible for employment-based immigration sponsored by VMwareThis job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.Category : Engineering and TechnologySubcategory: Information SystemsExperience: Manager and ProfessionalFull Time/ Part Time: Full TimePosted Date: 2022-08-24VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at [ Link removed ] - Click here to apply to Sr UCC Collaboration & Messaging Engineer - Opportunity for Working RemotelyEqual Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.