We provide the DevOps automation platform built to empower developers. From cloud infrastructure provisioning to production deployment, Qovery streamlines every step, enabling faster delivery, simplified workflows, and significant time savings. Why your role is important We are hiring a Solutions Architect to be the technical face of our go to market in the United States. You will validate feasibility in presales, guide customers through onboarding, and operate as a trusted advisor across cloud and Kubernetes topics. Your work reduces load on product and engineering while keeping quality high, and turns complex questions into clear, actionable next steps for customers and teammates. What Will Your Job Look Like Your day-to-day responsibilities: • Pre-sales & Technical Validation: Partner with Account Executives on discovery, technical deep dives, and objection handling. Review requirements, assess feasibility, and supply clear documentation or examples when needed. Join calls when depth is required. • Onboarding and implementation: Support Customer Success on the onboarding plan. Provide integration guidance, best practices, tutorials, and step by step examples. Jump in on POC or implementation tasks when it unblocks the customer and aligns with the plan. Help define technical success criteria. • Product & Tech Support: Be our product expert, supporting all our existing customers on the Qovery platform functionality and cloud provider integrations while ensuring timely issue resolution • Drive continuous improvement of support processes through documentation enhancement, tool optimization, and knowledge base development to scale our customer support capabilities • Communication and escalation: Keep tight loops between Sales, Success, Product, and Engineering. Translate complex incidents into clear updates, manage status communications, and raise product feedback with context and impact. • Contribute to Qovery's open-source ecosystem, particularly the CLI and Terraform Provider, to help our customers during the onboarding and run phases About you • Senior-level engineering experience, particularly in Cloud infrastructure and software architecture in production environments. • Proficiency in at least one of the following: AWS, Azure, GCP, Kubernetes. • A solid foundation in Engineering and Infrastructure principles (e.g., DNS, operating systems) • Strong debugging skills in complex technical environments • Excellent customer relationship skills and the ability to engage effectively with both technical and non-technical stakeholders. • Experience with technical support on SaaS products • Comfortable with at least one programming language and open to learning Kotlin, Rust, and Golang. • Builder mentality: strong written communication; confident on the phone; resilient and coachable. • Collaborative: You thrive in a team environment, sharing learning and winning together. • Fluent in English. • Based on the East Coast. What you'll get at Qovery: • Competitive Compensation: $115,000 to $135,000 base, OTE $145,000 to $175,000 (uncapped). • Attractive benefits package. • A flexible work environment with a fully remote environment. • Continuous learning and professional development opportunities. • An authentic company culture with a focus on collaboration and innovation. Our Talent Acquisition Process: We’ve designed a streamlined process to ensure a great candidate experience. Typically, it takes 3-4 weeks: • Screening with Marie or our Senior Recruiter (30-45min) • Hiring Manager Interview: deep dive into your tech skills and collaboration experience (30-45min) • Case Study Presentation to showcase your technical skills and ability to discuss with a client (60min) • Cultural Round: Meet with a co-founder and leadership to discuss alignment with Qovery’s values and mission (45-60min) • Final with Romaric, CEO (45-60min) • Reference Checks: Validate performance, integrity, and alignment with our needs. This position is open to candidates who are authorised to work in the United States. Immigration sponsorship is not available at this time. We’re committed to keeping you informed throughout the process, ensuring a smooth and transparent experience. Qovery is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Employment decisions are based solely on qualifications, merit, and business needs, without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable law. Apply tot his job