Short-Term Rental Virtual Assistant (US-Based) – Guest Messaging & Ops Oversight (6 Properties)

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We are self-managing hosts of 6 short-term rental properties (WI, MN, CO) and are looking for a US-based Virtual Assistant / Co-Host to support guest communication and operational oversight. This is primarily a remote role focused on inbox management, booking request handling, coordination with cleaners and maintenance, and "on call" for emergency coordination for 3 properties. To start, it is for a trip where we'll be gone for 3 weeks and completely offline for 6 straight days and other days. It could grow into a longer term role. We have strong automation in place (Hospitable PMS + auto responder) and a signification operational knowledge base, so this is not a from-scratch management role. It’s more about monitoring, decision-making, and stepping in when needed. Responsibilities: • Monitor and respond to guest messages via Hospitable • Review and handle non–instant booking requests • Step in when AI responses need correction or personalization • Confirm upcoming arrivals are ready (cleaner scheduled, no open issues) • Coordinate with cleaners and maintenance when issues arise • Escalate true emergencies appropriately • Follow our Notion-based knowledge base and SOPs This is remote communication + oversight. We already have cleaners and maintenance teams in place. Ideal Candidate • US-based (required) • Prior STR messaging or co-hosting experience • Excellent written communication skills • Calm under pressure • Tech comfortable (PMS platforms, Google Drive, Notion) • Comfortable working alongside AI tools • Highly responsive (fast replies required) Bonus if you have experience with: • Hospitable • Airbnb + VRBO messaging • Multi-property oversight Hours & Availability: • Estimated 5–10 hours per week ongoing - not blocks of time but as-needed • Higher coverage during travel periods • Must monitor incoming messages fast • Evening/weekend responsiveness required (hospitality schedule) Compensation • Hourly: $22–$30/hour (depending on experience) • Paid for actual hours worked • No revenue percentage structure • We value efficiency and clarity — we don’t want to overcomplicate compensation. What This Is NOT: • Not a % revenue co-host role • Not full-service property management • Not hands-on cleaning (fully remote) • Not pricing strategy management Apply tot his job

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