Senior ServiceNow ITSM Specialist

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Job Description: • Maintain the health, performance, and reliability of the ServiceNow platform. • Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements. • Manage user roles, permissions, and access control in alignment with security policies and organizational standards. • Provide technical support and issue resolution, ensuring minimal disruption to IT services. • Monitor system logs and performance, proactively identifying and addressing potential issues. • Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules. • Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing. • Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards. • Offer technical leadership in platform design, integration, and optimization efforts. • Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability. Requirements: • Bachelor’s degree in computer science, information systems, or a related discipline. • 5+ years of experience in IT support, system administration, or a related technical field. • 3+ years of ServiceNow ITSM experience in a development or consulting role. • Certifications (One or more required): ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ITIL Foundation Certification. • Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting. • Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow. • Strong knowledge of ITIL frameworks, and ITSM best practices. • Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS. • Experience working in an Agile environment with tools such as Microsoft Azure DevOps. • Ability to implement and maintain automated processes and workflows. • Experience providing user training and technical documentation. • Skilled in problem-solving and root cause analysis. • Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context. • Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel. • Must be a US Citizen. • Must be able to obtain a Position of Public Trust Clearance. • Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Benefits: • 100% remote role • Paid time off • Professional development opportunities Apply tot his job

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