Senior Account Executive - Health Solutions Dubai

Are you experienced in medical/health insurance and employee benefits? Good with clients? We're hiring!

Aon Dubai is recruiting a Senior Account Executive in their Health Solutions department based, on a hybrid basis, from our offices in Dubai Hills. The ideal candidate will have strong experience in medical insurance account management, with a particular focus on analyzing policy performance, interpreting loss ratios, and preparing client‑ready renewal and benchmarking reports.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Client Relationship & Service Management

• Act as a primary day‑to‑day contact for assigned health/medical insurance clients.
• Schedule and lead regular client meetings to:
• Review service performance and claims experience.
• Address and resolve customer service and claims‑related issues.
• Maintain strong, long‑term client relationships and ensure high levels of satisfaction.
• Coordinate with internal claims and operations teams to obtain required information, support escalations, and ensure timely resolution of client issues.

Policy Performance & Analytics

• Monitor scheme performance on an ongoing basis, with a strong focus on loss ratio, utilization trends, and cost drivers.
• Prepare and deliver quarterly claims and performance reports, highlighting key insights, risks, and opportunities.
• Present performance reviews to clients on a quarterly basis and ahead of renewals, providing clear explanations and recommendations.

Renewals, Marketing & Negotiations

• Lead the renewal process for assigned accounts, starting typically 90 days prior to renewal.
• Review and analyze renewal terms from incumbent insurers, challenging and negotiating where appropriate to secure competitive and sustainable outcomes.
• Prepare comprehensive renewal reports, including:
• Loss ratio and performance analysis
• Benefits and network comparisons
• Market benchmarking and alternative quotes (where applicable)
• Coordinate the marketing of policies to the agreed panel of insurers:
• Ensure all RFPs are issued on time and tracked.
• Follow up with underwriters to obtain quotations and clarifications.
• Present renewal recommendations and options to clients and support decision‑making.

Policy & Documentation Management

• Ensure all client policy files (physical and/or digital) are accurate, complete, and audit‑ready.
• Follow up with insurers for timely issuance of policy documents and endorsements, both at renewal and mid‑term.

Financial & Administrative Oversight

• Act as a point of contact in case of any escalations related to daily administration, invoicing, or pending payments

How this opportunity is different

What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

Skills and experience that will lead to success

Qualifications

• Bachelor’s degree in Business, Economics, Insurance, Healthcare Management or a related field.
• Recognized secondary school qualification (high school / equivalent).

Experience

• 3–5 years of experience in medical/health insurance, employee benefits, or related fields.
• Strong experience in policy performance analysis, claims / loss ratio review, and renewal negotiations.
• Proven experience in preparing client-facing reports (renewal reports, benefit comparisons, market benchmarking, etc.).
• Experience managing corporate client accounts and working with insurers/TPAs in the UAE market.

Knowledge

• Good understanding of group medical, life and disability insurance products, policy wordings, and benefit structures.
• Familiarity with UAE health insurance regulations and market practices (DHA, DOH, etc.).
• Solid understanding of claims data, loss ratios, and key cost drivers, with the ability to translate these into insights and recommendations for clients.

Skills and Attributes

• Strong analytical skills with advanced proficiency in Excel (pivot tables, charts, basic analysis) and good working knowledge of Word and PowerPoint.
• Excellent spoken and written communication skills in English; Arabic is an advantage but not essential.
• Strong client relationship skills and the ability to communicate complex technical concepts in a clear, client‑friendly way.
• High attention to detail and strong organizational skills, with the ability to manage multiple accounts and deadlines.
• Positive, Proactive, collaborative, and comfortable working as part of a team as well as independently.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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