[Remote] Contact Center - Consulting Solutions Engineer

Other Jobs To Apply

No other job posts for this day.

Note: The job is a remote job and is open to candidates in USA. Zoom is looking to grow its global CX Solutions Engineering team with the addition of a Consulting Solutions Engineer. This role involves serving as a trusted advisor to customers throughout the pre-sales lifecycle, translating technical and business requirements into effective solutions, and collaborating with account teams to execute pre-sales activities.


Responsibilities

  • Serving as the customers' trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
  • Showcasing the art of the possible and help bring customer use cases and solutions to life through demonstrations
  • Developing trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
  • Working as a customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
  • Partnering with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts

Skills

  • 2+ years of experience in customer facing roles in CCaaS, and/or adjacent industries like Conversational AI, Workforce Management, and Quality Management
  • Demonstrate initiative and thrive in collaborative team environments
  • Solve problems creatively with the skills to deliver a compelling demo

Benefits

  • A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
  • Support work-life balance
  • Contribute to their community in meaningful ways

Company Overview

  • Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing. It was founded in 2011, and is headquartered in San Jose, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.zoom.com.

    • Company H1B Sponsorship

  • Zoom has a track record of offering H1B sponsorships, with 16 in 2025, 178 in 2024, 144 in 2023, 259 in 2022, 86 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.

    • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...