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Full job description
Receptionist
Location: Cadogan Clinic, Sloane Street, Chelsea, London
Contract: Permanent, Full-time (40 hours per week)
Salary: £28,000 per year
Shifts: Rotational shifts covering clinic opening and closing hours, including weekends
About Us
At the Cadogan Clinic, we are a family-owned, award-winning day hospital specialising in plastic surgery and dermatology. Co-founded by world-renowned plastic surgeon Bryan Mayou (who introduced liposuction to the UK) and leading dermatologist Susan Mayou, we treat over 30,000 patients each year.
Our values are rooted in patient-centred care, clinical excellence, and professionalism. We pride ourselves on having a supportive, knowledgeable team, and we are committed to developing and nurturing our people.
The Opportunity
We are seeking a polished and professional Receptionist to join our friendly and highly regarded Reception team.
As the first point of contact for our patients, you will play a vital role in delivering a seamless, high-quality experience from first enquiry through to consultation and aftercare. Working across our departments and alongside our industry-leading surgical, aesthetic and dermatological consultants, you will ensure every patient interaction reflects the exceptional standards of our clinic.
This role requires outstanding communication skills, strong organisational ability, strong attention to detail, and proven administrative experience. A calm, professional approach is essential, making this an ideal opportunity for someone who thrives in a fast-paced, patient-focused environment and takes pride in delivering accuracy and excellence in every aspect of their work.
The role and responsibilities
- Accurately and efficiently liaise relevant information between consultants, operating facility staff and outpatient clinic teams.
- Act as patient concierge, welcoming clients to the clinic and ensuring a professional first impression.
- Manage consultant diaries to ensure smooth and efficient clinic flow.
- Take payments in line with clinic protocols while maintaining exceptional customer service standards.
- Maintain and update computerised patient records with accuracy and attention to detail.
- Support prescription requests and liaise with external labs, GPs and other medical establishments on behalf of patients.
- Maintain clinic presentation to the highest standard, including opening and closing procedures.
- Monitor stock levels and support ordering processes.
- Work collaboratively with the in-clinic team to ensure seamless outpatient operations.
- Proactively identify and escalate operational or health and safety issues where appropriate.
- Provide general administrative and medical administrative support as required.
You will report directly to the Clinic Manager and play a key role in ensuring a flawless patient journey from first contact through to aftercare.
Skills and experience required
Essential
- Experience working as a receptionist or in a customer-facing role within a high-end private hospital, aesthetic, dental or clinical environment.
- Excellent communication skills and immaculate written English.
- Strong IT and administrative skills.
- Exceptional attention to detail.
- Calm and professional demeanour when working under pressure.
- Ability to build strong working relationships across departments and with consultants.
- A proactive, “can-do” attitude.
- Polished appearance and professional manner.
- Genuine interest in aesthetics and wellbeing.
Desirable
- Experience in medical administration.
- Previous experience within a private outpatient department or aesthetic clinic.
Why Join Us?
Patient-Focused Environment: Be part of a multidisciplinary team delivering outstanding care within a luxury day-case hospital setting.
Prestigious Location: Based in the heart of Chelsea, within walking distance of Sloane Square, Knightsbridge and Victoria stations.
Career Development: Supportive training, structured development pathways and exposure to leading consultants in plastics and dermatology.
Collaborative Culture: Join a friendly, professional and high-performing team environment.
Perks and Benefits
- 31 days annual leave (including Bank Holidays), rising to 33 days after 2 years’ service.
- Birthday leave (day off on your birthday in addition to annual leave).
- Pension scheme.
- Cycle to Work scheme.
- Discounted treatments and products.
- Team lunches, fresh fruit daily and social events.
- Referral programme.
Learning and Development
- Ongoing supportive training aligned with clinic standards.
- Lunchtime learning sessions (Beauty and Aesthetics programme).
- Opportunities for career progression within a growing clinic.
Ready to Join Us?
Join a team where your expertise and compassion directly shape patient experiences and outcomes. If you’re passionate about high standards, personal development, and collaborative working, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a passion for the aesthetics and cosmetic industry?
- Do you have experience in invoicing, CRM tools and a high attention to detail?
Experience:
- Receptionist: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: From £24,420.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
Work Location: In person
