Quality Control Analyst II

Other Jobs To Apply

No other job posts for this day.

Quality Control Analyst II

Date: Feb 2, 2026
Location: Remote, Remote, US
Requisition ID: 19590
Description:
About Firstsource
Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.
With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Summary
Review Mortgage loan files to ensure accuracy of information and verify the presence of all required documents. Documents may include credit, title, appraisals, credit documents, property valuation, loan-to-value ratios, and debt carried. Manual Frontline Underwriting experience is required to perform this job.

Qualifications:
  • College Degree or equivalent work-related experience, and High School Diploma or equivalency required
  • At least 3 years of recent experience in conventional and government underwriting and Quality Assurance/Quality Control function in the mortgage banking industry
  • Experience in quality assurance services in a multiple client environment a plus
  • A strong working knowledge of calculating and verifying income & assets, and evaluating credit reports, purchase contracts, appraisals, title commitments, and other loan pertinent documentation
  • In depth working knowledge of AUS systems, including Loan Prospector and Desktop Underwriter
  • Must have manual underwriting experience, as well as automated
  • Must have held previous signing authority
  • At least an Intermediate level user of Microsoft Office Suite, with an emphasis on Word and Excel
  • Strong written communication skills
  • Ability to handle multiple tasks and prioritize workloads
  • Knowledge of all conventional and government underwriting guidelines for agencies

Essential Duties and Responsibilities:
  • Audit a minimum of 8 files per day relating to credit, collateral, and capacity AND maintain a 98% rate of accuracy
  • Analyze calculations and verifications of income & assets, and evaluations of credit reports, purchase contracts, appraisals, title commitments, and other loan pertinent documentation
  • Enter review results into company’s proprietary software
  • Stay current on all agency, state and federal guidelines, and participate in on-going training as industry evolves
  • Review internal audit results, and discuss feedback with team lead/manager for response
  • Work well with others including mentoring new hires or junior level analysts as needed
  • Manage time efficiently and prioritize workloads to meet strict deadlines while handling multiple tasks
  • Be flexible in the work environment
  • Conduct all activities and interactions in a professional manner
  • Complete company/client introductory training during orientation period
  • Adhere to the company’s policy and procedures.
  • Other duties as assigned by manager

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...