Location: New York About the Agency The New York City Department of Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. Job Description The Office of Policy & Strategy (OPS) leverages its expertise to guide and support HPD and its many Offices in their efforts to deepen their impact, optimize their efficiency, and become more data-driven, climate-adaptive, and mission-focused. Within OPS, the Division of Strategic Operations and Analytics (SOA) works to increase HPD’s impact by analyzing and improving operations agency-wide. As part of that work, SOA’s Strategic Planning unit leads initiatives that help agency teams clarify their core program objectives and enhance their business processes to achieve greater operational effectiveness and organizational capacity. Responsibilities • Assist in conducting needs assessments to determine project concepts / scopes; help prepare project workplans. • Develop, conduct, and summarize interviews and focus groups to investigate current and potential operational conditions; for existing programs, examine and map how work currently gets done within a business unit, including formal and informal leadership structures, process flows, and divisional / programmatic “pain points”. • Co-design and guide staff through conversations to identify their program’s objectives and goals, consider the strategies for achieving those goals, and determine the activities that best support those strategies. • Analyze findings from these investigations or conversations, and present findings and recommendations to agency staff at various levels. • Create and help deploy new procedures and systems that refine business operations, making them both more efficient and outcome oriented. • Create new tools and program elements that establish efficient and impactful operations; collaborate with staff in program and support divisions to implement and refine these tools and program elements. • Support the design of new programs or initiatives within the agency. Strategic Planning staff continuously learn new skills and subject matter through diverse projects. The Project Manager will have the opportunity to develop expertise and train others on techniques that expand strategic thinking and implementation practices at the agency. SOA leadership will champion the Project Manager’s professional development and growth through individualized guidance and support. Preferred Skills • Adaptability, inquisitiveness, and a track record of taking initiative and working collaboratively. • Skills in qualitative data analysis intended to support decision-making during process and program design. • Excellent verbal and written communication skills, and an ability to articulate information and recommendations clearly, compellingly and persuasively in email, memos, and presentations. • Experience simultaneously managing multiple projects. • Experience with facilitation of idea-generating and decision-making exercises / techniques is a plus. • Interest in improving government effectiveness and in housing quality and affordability. Remote Work This position is eligible for remote work up to two days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below).. Residency Requirement New York City residency is required within 90 days of appointment. City employees who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. #J-18808-Ljbffr Apply tot his job Apply tot his job