Role: Program Manager
Reports to: Director
Program: 1006-SOLAR
Department: Other IH-PSH Projects
Location: South LA Recuperative Care Center (SOLAR) 4200 East Compton Blvd., Compton CA 90221
Schedule: Tuesday-Saturday, 3:30pm-12:00am
Status: Full-time/Exempt/Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1

Job Description Summary:
The SOLAR Program Manager will serve as a team leader providing supervision to frontline staff as well as overseeing day-to-day operations of the program. The Program Manager ensures the delivery of quality care in accordance with the rules and regulations established by contracted agencies as well as adhering to the mission of The People Concern and ensuring successful performance-based outcomes.

Job Description Essential Duties and Responsibilities:

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principles.
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
• Guide staff ensuring that they are able to implement appropriate interventions to reduce barriers.
• Promote opportunities to support critical thinking among team members.
• Provide crisis intervention and triage services.
• Manage client grievances and ensure timely resolution of client complaints.
• Work with the Director and AM Sr. Program Manager to ensure that the physical site is well-maintained and safe.
• Assist with auditing efforts to ensure data quality is correct and accounted for.
• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered.
• Ability to be on-call for emergencies with support from the Director and provide back-up coverage for staff shortages.
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
• Assist with preparing data for reports to funders, and track other data as directed.
• Conduct weekly supervision of all direct reports.
• Ensure adherence to agency policies and procedures.
• Participate in weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing plan.
• Complete performance evaluations on all direct reports.
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders.
• Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
• Incorporate life skills programming and other milieu and enrichment services into the program design.
• Develop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff.
• Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions.
• Maintain current, thorough knowledge of community resources and utilize these to provide services to clients.

Job Description Qualifications:

• High School Diploma or GED or Equivalent
• Minimum of two years experience providing Case Management services to the homeless population.
• Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually diagnosed.
• Current, valid California Driver’s License with an acceptable driving record

Ability to provide some evening and weekend hours to ensure continuity of care

• Skilled in non-violent crisis intervention.
• Demonstrated knowledge of issues faced by population served.
• Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
• Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
• On-call 24/7 is a requirement
• Proficient in Microsoft Word, Outlook, Excel, and database applications
• Able to obtain and maintain CPR/First Aid certification

Job Description Preferred Qualifications:

• Bachelor’s Degree in related field (Social Work, Psychology).
• Masters’ degree in mental health field (Social Work, MFT, or Psychology)

Job Description Work Environment:

• Indoor office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 20lbs.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Respond in a timely manner in all aspects of communication
• Work with minimal supervision
• Perform other duties as assigned

EXPECTED BEHAVIORS OF ALL STAFF
1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates