NICE CXone Developer, CXone Mpower AI Specialist

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Job Description: • Develop & Script: Design, build, and maintain complex contact workflows using NICE CXone Studio. • Implement CXone Mpower: Lead the configuration of Mpower features, specifically Enlighten AI Copilots for agents and supervisors. • API Integration: Use RESTful APIs to integrate CXone with our internal systems (CRM, Ticketing Systems, Custom Databases). • Prompt Engineering: Configure and fine-tune Generative AI prompts within the Mpower environment. • System Optimization: Monitor system health, troubleshoot script errors, and analyze interaction data to reduce friction in the customer journey. Requirements: • 3+ years of hands-on experience with NICE CXone (formerly NiceInContact). • Advanced proficiency in CXone Studio (creating custom actions, snippets, and complex logic branches). • Familiarity with CXone Mpower architecture, or a strong willingness to upskill immediately. • Strong experience with REST APIs, JSON, and XML. • Proficiency in JavaScript for custom scripting within Studio actions. • Certified NICE CXone Implementation Partner or similar certification (preferred). • Experience transitioning a contact center from legacy on-premise or standard cloud to an AI-first operation (preferred). • Understanding of Workforce Management (WFM) and Quality Management (QM) data flows (preferred). Benefits: • Competitive pay • Permanent work-from-home setup • Monthly virtual social activities (movie nights, game nights, kapihan sessions, knowledge sharing, etc.) • Annual company-wide face-to-face year-end celebrations • Quarterly face-to-face chill-outs with your team • Birthday treats, care packages, free vaccinations, etc. Apply tot his job

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