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This a Full Remote job, the offer is available from: Florida (USA)
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Job Description:
SummaryApplications Support Manager will supervise and lead a team of engineers that will be responsible for the stability, accessibility and performance of production application environments which support Transportation Management operations
Essential Functions
- Manage, support, and train staff to ensure they can work inside their boundaries to complete their jobs effectively
- Lead application delivery leads in the support of production applications. Oversight of level 3 incident resolutions, performance monitoring, and continuous feedback loop with the focus on obtaining application environment stability, reliability and efficiency
- Collect and report metrics to senior management on application environment status
- Think innovatively to improve customer’s application experience through automation, process improvement, and service
- Understand project and customer support needs to develop resource forecasting
- Provide end-user application installation, configuration, support and trouble shooting. Work as part of the IT staff to ensure end-users have and are able to utilize the IT infrastructure as it pertains to their specific daily job duties as well as assist with the network upgrades.
Additional Responsibilities
- Proactively learn new technologies to support applications as they become part of the Ryder portfolio
- Work closely with Project and Team Managers to provide status and other required information
- Work directly with software development to assist in the creation and maintenance of information systems infrastructure and data integration supporting all aspects of daily business operations.
- Performs other duties as assigned.
Skills and Abilities
- Analytical/technical ability and problem solving/troubleshooting skills
- Strong oral, written, and coaching communications skills
- Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors) to produce high quality work with minimal supervision
- Quickly learn new applications and new technologies
- Ability to effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need, and be able to discuss technical solutions in a non-technical manner
- Organization skills with the ability to prioritize work effectively
- Detail-oriented with excellent follow-up practices
- Lean background in quality management (preferred)
- Root Cause analysis
- Service Now intermediate preferred
- Microsoft Office intermediate required
- Linux and Unix knowledge/experience intermediate preferred
- Performance Monitoring and analysis intermediate preferred
- Transportation Management Systems intermediate required
- Microsoft SQL and Oracle SQL to create, select, execute and delete statements intermediate preferred
Qualifications
- Bachelor's degree required in transportation, logistics and computer science or business
- Four (4) years or more in IT, preferably in transportation and/or logistics required
- Four (4) years or more remote technical support preferred
- Five (5) years or more transportation management applications, preferably with JDA preferred
- Five (5) years or more as a leader managing resources required
- Service Now intermediate preferred
- Microsoft Office intermediate required
- Linux and Unix knowledge/experience intermediate preferred
- Performance Monitoring and analysis intermediate preferred
- Transportation Management Systems intermediate required
- Microsoft SQL and Oracle SQL to create, select, execute and delete statements intermediate preferred
TravelNone
Job Category
Application Development, Delivery & Support
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$100,000.00
Maximum Pay Range:
$140,000.00
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
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