GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty. GD has raised over $1B since launching in 2011 and delivered cash to more than 2 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist. Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, span 21 different countries and 69 languages. From software engineers to seasoned humanitarian workers, management consultants to public servants, researchers to field operations - it’s an incredible group of people. Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision-making, and strive to build an ambitious, dynamic and high-performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit. We work hard to create an environment in which all our team members can thrive, succeed, and grow. We support high ownership, flexibility, take care of each other, have fun, and create professional growth opportunities. About this role The Internal Audit Coordinator (IAC) is a member of the Recipient Safeguarding and Advocacy team. Their role is to ensure eligible recipients are safeguarded, their rights are protected, their choices are respected, and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly. The IAC will be responsible for conducting recipient surveys and associated processes to identify and mitigate risks, investigate cases of potential fraud or recipient harm, and provide recommendations to resolve cases. Part of the (IAC) responsibility includes supporting the Community Engagement Manager in field risk assessment, recipient protection, and community mobilization and engagement. This role will require sharp judgment on operational issues and challenges, a strong work ethic, strong communication skills, and a strong commitment to GiveDirectly's values, mission and model. The Recipient Safeguarding and Advocacy team is strictly firewalled from GiveDirectly’s operations team. By joining as an IAC, you must agree to do your work with a high degree of confidentiality and anonymity. Reports to: Internal Audit Associate Level: Coordinator Travel Requirement: Must be able to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits less than %5. What you’ll do: Field surveys (40%) • Conduct field surveys with recipients via call center technology to understand if beneficiaries are experiencing any difficulties related to GiveDirectly’s cash transfer program (collecting funds, family conflicts, thefts, scammers, etc.) • Utilize Aidkit, Salesforce, and other internal software to track incidents, leaving internal notes for management and operations team to review • Report any discovered cases and follow up with briefs to the IAA regularly • Collaborate with the IAA to review and successfully draft the recipient Internal Audit follow up survey • Analyze the functionality of the surveys with recommendations to curtail to fit each program individually • Track monthly survey responses from applicants by utilizing the internal software • Identify adverse event trends resulting from recipient survey responses to Reports and documentations (30%) • Collect all possible complaints and provide responses within a reasonable time frame, • Escalate information and report difficult cases to supervisor based on established escalation protocols • Brief manager on the day’s outcome and help them in the management of next steps • Produce weekly reports of cases, observations, and outcomes • Realtime case notes updates and tracking Other tasks and responsibilities (30%) • Supporting the IAA in the day-to-day of field operations, including work planning, risk assessment, Community mobilization, and sensitization, recipient protection. • Research and utilize social media to investigate flagged online imposters and scammers who intend to defraud GD applicants and programs • Other respon