Company overview

The Watch Register is the largest global database of lost, stolen and counterfeit watches. It is used by Police, insurers and theft victims to register losses; and by the watch trade and collectors to check the status of watches prior to transactions. The Watch Register is part of the Art Loss Register (ALR), which is the world’s largest database of lost and stolen art, antiques and collectibles. The ALR was founded in 1990 on the initiative of the insurance industry and the fine art auction market, with Lloyds of London, Christie’s and Sotheby’s as founding shareholders. The company has become the global leader in due diligence in the fine art and luxury watch markets. The core objectives of the company are to prevent the sale of stolen goods on the market, to recover losses for the benefit of insurers and victims, and to support police with their investigations.

Due to the high rate of watch theft and fraud, The Watch Register is the fastest-growing area of business in the ALR and the one which delivers a high success rate for insurers in terms of recoveries and fraud detection. As a result, it has become the gateway to selling the company’s wider services, including for fine art, antiques and jewellery.

Job summary

We are seeking an insurance professional to join our team at a time of significant global growth to nurture the company’s relationships with the insurance sector and develop partnerships with insurers and their agents both nationally and internationally. The successful candidate will utilise their client-facing experience in the field of insurance and knowledge of the claims and underwriting processes to enhance organisational growth and engagement with insurance partners. This full-time position offers the opportunity to work within a highly motivated team that offers unique services in recovery and fraud detection as the primary liaison for the insurance sector globally.

Job description

• Business development to maximise the company’s client base within the insurance sector, both in the UK and internationally (with a particular focus on growth regions such as the USA, France, Germany).
• Sell the company’s loss registration, recovery and fraud detection services to insurance companies, loss adjusters, claims handlers and brokers.
• Implement data sharing and recovery agreements with insurers and handle the necessary due diligence protocols required by insurers for contracting with suppliers.
• Put in place data sharing processes for historic and current losses.
• Nurture relationships with insurance partners through regular meetings in person and online.
• Attend insurance events to network with insurance professionals.
• Lead marketing and awareness campaigns aimed at increasing visibility of the company’s services for insurers, working with the PR team, insurance associations and the Insurance Fraud Enforcement Department in the City of London Police.
• Hold webinars and presentations to insurers and insurance associations to promote the company’s services.
• Collaborate with internal teams to develop solutions and changes to standard operating procedures that meet client needs.
• Provide excellent customer service by addressing general and account enquiries from insurer clients via email and telephone promptly and professionally, ensuring high levels of client satisfaction.
• Refer requests to register lost and stolen items on the database to the data entry team. Undertake quality control of items reported by insurers in accordance with company standards to assess if they qualify for registration on the database.

Person specification

• An insurance professional with a background or strong knowledge of the fine art and specie insurance market. The ideal candidate would have experience of claims.
• A confident, motivated and engaging individual with excellent communication skills and who enjoys socialising with others in the industry.
• Well-organised with a proactive approach to identifying opportunities for new business and partnership expansion.
• Ability to build lasting relationships with partners, clients and associations through effective interpersonal skills.
• Public speaking skills or a desire to develop these skills in order to hold presentations on behalf of the company to client claims teams and at industry events.
• Excellent written language skills and a professional writing style.
• Sound knowledge of Microsoft Office applications.
• Fluency in one or more foreign languages is preferred but not required.

The company Headquarters is in Blackfriars, central London. Training will be provided from the London HQ and the candidate will be expected to work full-time or part-time from the office. Travel around the UK and internationally to meet clients will be required. Normal working hours are 09.00 – 17.30, Monday to Friday.

The salary for this position will be dependent on experience. Full training for this role will be provided.

Applicants should contact Katya Hills (katya.hills@artloss.com) with a CV and cover letter expressing their interest and suitability for this role.

Job Type: Full-time

Work Location: Hybrid remote in London EC4V 6EB