About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com. How This Role Makes a Difference We are currently seeking a dedicated and experienced professional for the position of Operational Compliance Specialist. As an Operational Compliance Specialist, you will play a crucial role in leading and executing an operational quality compliance framework within a designated region. Your main objective will be to drive and deliver operational quality and process improvement initiatives, training, and compliance across the region, ultimately increasing operational quality, efficiency, and long-term business success. How You'll Make An Impact • Complete operational compliance checks on clinical trial documents at sites. • Maintain a quality and compliance role within operations, separate from operational quality control (QC) and routine operational activities. • As part of the regional team, provide quality focused support to the business so that regulatory compliance and commercial objectives are achieved. • Assist regional operational staff with Corrective Action and Preventive Action Plan (CAPA) definition to ensure adequacy, robustness, and compliance with Standard Operating Procedures (SOPs), regulations and best practice. • Maintain a regional CAPA owner listing and robust mechanisms for ensuring quality findings and CAPAs are addressed, implemented and effective. • Escalate issues to management/QA. • Support regional staff with process improvement and procedure definition and process mapping, where applicable. • Facilitate and report root cause analysis to aid CAPA definition and process improvement, where applicable. • Establish and maintain processes, procedures, and minimum expectations for operational compliance (OC), including, but not limited to: • Oversight of quality control (QC), CAPA and process effectiveness • Process for OC assessments, including scope/purpose/responsibilities. • A risk-based approach • Regional OC activity schedule • Process for OC output reporting, trending, distribution, follow up and CAPA definition. • Identify operational quality performance measures, collate metrics on data generated within operational compliance and provide required metrics/RAG reports to management, as appropriate. • Ensure operational quality, participant safety and data integrity are at the forefront of all activities through review and interpretations of quality reports (e.g., audit reports, noncompliance, inspection output, complaints) and specific activities undertaken via regional operational compliance. • Support internal governance structures within the region to facilitate quality, process improvement and compliance within operations. • Support development and delivery of client governance/quality agreements in conjunction with QA and operational management. • Support the QA function with regards to notification, preparation and facilitation of client audit and regulatory inspections, investigations of non-compliance and tracking and follow up of regional CAPA status ensuring on time completion of quality related tasks. • Maintain effective relationships internally and externally, for efficient and effective delivery of service. • Comply with company quality framework, regulatory (GCP) legislation, guidelines, and international standards. • provide training on functional GCP, and other compliance and quality related topics, as required to improve quality and expertise within the operation of the regional research centres. • Safeguard confidentiality of staff, participant and sponsor matters as required by regional Data Protection and Good Clinical Practice expectations. The Expertise Required • Expert working knowledge of GCP guidelines and quality regulations/expectations pertaining to clinical trials. • In depth knowledge and understanding of the requirements, best practice, and organization of a clinical research site. • Worked as a clinical research auditor or clinical research associate (CRA) / clinical trials monitor (CTM) for at a m