About the position

Health Educator, Senior Seeking candidates Experienced in Health Education Location: Virtual - This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Shift Hours: Monday – Friday, 2:30 pm to 11:00 pm (EST). Eligible for Shift Differential. The Health Educator, Senior is responsible for responding to inbound inquiries for disease management or medication alert programs. Serves as a subject matter expert. How you will make an impact: Provides information to members eligible for disease management or medication alert programs. Makes outbound attempts to program members to provide health information according to program standards. Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program. Diffuses situations with members who are resistant to health coaching and/or disease management interventions. Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health. Assists with increasing participant’s motivational level by addressing barriers and assessing needs. Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes. Conducts behavioral assessments to identify individual member knowledge, skills, and behavioral needs. May coordinate with others in the multi-disciplinary clinical team. May serve as mentor for orientation and training of new staff. Serves as resource expert to Health Educators and provides guidance about processes and systems, including assisting with complex calls, and complaints and other issues. Prepares and presents in-services to the Health Educator team.

Responsibilities

• Provides information to members eligible for disease management or medication alert programs.
• Makes outbound attempts to program members to provide health information according to program standards.
• Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.
• Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
• Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
• Assists with increasing participant’s motivational level by addressing barriers and assessing needs.
• Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
• Conducts behavioral assessments to identify individual member knowledge, skills, and behavioral needs.
• May coordinate with others in the multi-disciplinary clinical team.
• May serve as mentor for orientation and training of new staff.
• Serves as resource expert to Health Educators and provides guidance about processes and systems, including assisting with complex calls, and complaints and other issues.
• Prepares and presents in-services to the Health Educator team.

Requirements

• Requires BA/BS in appropriate field of specialization and M inimum of 4 years of related experience in direct care, health education, exercise instruction or patient education ; or any combination of education and experience which would provide an equivalent background.

Nice-to-haves

• Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
• Certification or advanced certification and/or licensure appropriate to field of specialty preferred.
• MS preferred.

Benefits

• Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs (unless covered by a collective bargaining agreement)
• medical, dental, vision, short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs and financial education resources