JOB
Compensation - $17.86/hrPosition open until filled.To apply, click here.To read the full job description, click here.BRIEF DESCRIPTIONThis position serves as the first point of contact for customers seeking to interact with the City. As such, this position is tasked with identifying the customers’ needs utilizing a variety of methods; following through to help find the appropriate information, solution, or direction desired by the customer; and performing a final follow-up contact with customer for exceptional customer service.This position provides telephone and direct customer service information related to all city departments; maintains and updates databases, references, updates records and files; and is responsible for City Hall’s first floor overall appearance, and stocking supplies for customer service stations and the mail room.NECESSARY KNOWLEDGE, SKILLS, AND ABILITIESAbility to learn other employees’ job functions (cross-trained) within the City Secretary Department to maintain continuity of service in the many complex duties/operations of the departmentMust be able to deal with difficult customers in a professional and diplomatic mannerAbility to answer phones, route calls, take messages, and provide general public information in a friendly, professional mannerAbility to interact effectively with the public by phone, written communication, or in personDisplays good judgment skills, a track record of empowered decision making, and accountability for resultsAbility to solve complex problems through technical expertise and sound judgmentAbility to work under pressure while delivering high-quality work in accordance with required assignment deadlinesAbility to handle heavy phone traffic on a citywide switchboardAbility to complete complex work with little supervision by utilizing critical thinking and proven problem-solving skillsSkill in business English, spelling, and mathematical calculationsSkill in entering, maintaining, updating, and retrieving database informationSkill in resolving customer complaints and concernsAbility to form and maintain effective working relationships with coworkers, employees in other departments, and with frequent vendors and customers of City Hall, demonstrating strong customer relationship skillsKnowledge of all City of Cleburne department functionsEDUCATION AND EXPERIENCEHigh school graduate or equivalent with two (2) years of directly related customer service experience; ORAny equivalent combination of experience and training that provides the required knowledge, skills, and abilities.Bilingual in Spanish preferredCERTIFICATES AND LICENSES REQUIREDA valid Class C Texas driver's license and the ability to maintain a satisfactory driving recordTexas Open Meetings Act certificate of completion within thirty (30) days of employmentTexas Public Information Act certificate of completion within thirty (30) days of employmentENVIRONMENTAL FACTORS AND SAFETY HAZARDSPrimarily in an indoor environment with the ability to operate outdoors when needed. May be exposed to extreme heat and cold during the summer and winter months.TOOLS AND EQUIPMENT USEDStandard office equipment including multi-line telephone, switchboard, computer, multi-purpose printer/copier/scanner, calculator/adding machine, postage meter, document shredder, etc.