Join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as an Evening Customer Care Associate. As part of our award-winning team, you will play a vital role in delivering exceptional customer service to our valued members, helping them navigate the complexities of healthcare and achieve the best possible health and well-being. **About arenaflex** arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need. **Awards and Recognition** arenaflex has received numerous awards and recognition for our commitment to customer service excellence. Some of our notable awards include: * Excellence in Customer Service Awards: Organization of the Year (Small) * Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner * National Customer Service Association All-Stars Award: Service Organization of the Year * Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver) **Job Summary** As an Evening Customer Care Associate, you will be responsible for providing exceptional customer service to our valued members, helping them navigate the complexities of healthcare and achieve the best possible health and well-being. Your primary responsibilities will include: * Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries * Building rapport with callers using a friendly, courteous, and professional manner * Verifying and collecting demographics and updating systems as necessary * Determining and executing the best resolution to assist the member based on their needs or requests * Connecting members to appropriate areas both internally and externally * Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors * Performing other duties and projects as assigned by management **Requirements** To be successful in this role, you will need to possess the following qualifications: * High School Degree or GED required * Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred * Customer Service experience preferred * Strong Communication skills * Problem-solving/issue resolution * Multitasking skills **Benefits** As an Evening Customer Care Associate, you will enjoy a comprehensive benefits package, including: * Robust Medical coverage * Dental & Vision benefits * Tuition assistance * 401(k) savings plan with company match * Paid time off (PTO) * Paid holidays * Employee Assistance Programs * Wellness Programs **Work Environment and Culture** arenaflex is committed to creating a work environment that is supportive, friendly, and inclusive. As an Evening Customer Care Associate, you will work from home, delivering a positive experience that solves members' needs and challenges. You will have access to all the necessary equipment and training to ensure your success in this role. **Career Growth Opportunities** arenaflex is committed to the growth and development of our employees. As an Evening Customer Care Associate, you will have opportunities to advance your career and take on new challenges. Many of our supervisors are promoted from within the company, and we offer comprehensive training and development programs to help you achieve your career goals. **Pay Rate and Hours** The hourly rate for this position is $16.00, with a 10% rate differential for full-time employees. The position is full-time (40 hours/week), Monday to Friday, with two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST. Occasional overtime may be required. **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and to submit your application. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity. **VEVRAA Federal Contractor** arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. **Pay Transparency Nondiscrimination Provision** The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job