E-commerce Customer Service Specialist

Other Jobs To Apply

No other job posts for this day.

Job Summary:

Provide pre-sales, in-sales, and after-sales services to customers through email, phone, and online channels etc,. Handle customer issues and complaints effectively, ensuring service quality, improving the customer experience, and enhancing brand image.

Responsibilities:

  • Customer Support: Provide professional product consultation and after-sales support to customers via email, phone, and online chat.
  • Order Management: Handle customer orders, including inquiries, modifications, cancellations, and returns/exchanges, ensuring customer needs are met.
  • Problem Solving: Identify and resolve customer issues promptly to enhance customer satisfaction and maintain the company's image.
  • Address customer complaint: Monitor and address customer negative reviews on e-commerce platforms, social media, and app markets, etc. and resolve customer issues effectively.
  • Feedback Collection: Gather customer feedback, compile reports, and provide improvement suggestions to optimize products and services.
  • Team Collaboration: Work closely with sales, logistics, and other teams to ensure smooth information flow and quick response to customer needs.
  • Other tasks: Perform other tasks as required.

Qualifications:

  • Education: Bachelor degree , preferably in a related field.
  • Experience: 3 years experience in e-commerce customer service, familiar with Amazon, Shopify platform.
  • Language Skills: Fluent in German and English communication skills, both written and spoken; knowledge of other languages is a plus.
  • Skills: Familiarity with 3C electronics products and a basic understanding of trouble shooting steps; strong customer service mindset and communication skills, strong problem-solving abilities. Familiar with customer service systems and related tools, with data analysis capabilities.
  • Personal Traits: Patience, attention to detail, and a positive work attitude; ability to maintain good performance under pressure.

Job Type: Full-time

Pay: £24,500.00-£25,000.00 per year

Work Location: Remote

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...