Director - Digital Compliance

February 20, 2026

Other Jobs To Apply

No other job posts for this day.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. <h2>Description</h2>Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly. We’re on a path to becoming the biggest and airline in aviation history.<o:p></o:p>Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business. We help drive progress and growth through trusted digital solutions, safeguarding assets and empowering our team, all while promoting a cyber-safe and secure environment that supports resilient airline operations.<o:p></o:p>Job overview and responsibilities<o:p></o:p>The Director, Digital Compliance is accountable for defining, operating, and continuously maturing United’s global digital compliance programs. This role owns strategy, operating model, and execution of compliance across Digital Technology, ensuring regulatory, statutory, and contractual obligations are met in a way that enables the business, scales globally, and integrates seamlessly into how technology and operations function.This leader moves beyond point-in-time audits to build durable, outcome-driven compliance programs, translating regulatory expectations into clear standards, controls, processes, and metrics that are embedded into daily operations. The Director partners closely with Cybersecurity, Legal, Privacy, Digital Technology, and business leaders to proactively manage compliance risk while supporting speed, reliability, and innovation.<o:p></o:p>Digital Compliance Program Leadership <o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;">Define and operate United’s global digital compliance programs, including SOX ITGC, PCI DSS, privacy-related obligations, and other regulatory or contractual requirements.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;">Establish the compliance operating model, including governance, standards, roles and responsibilities, escalation paths, and decision frameworks.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l3 level1 lfo1;tab-stops:list .5in;">Translate regulatory and policy requirements into practical, technology-aligned control expectations that can be consistently executed across teams and platforms. <o:p></o:p></li></ul>Program Execution & Oversight<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l5 level1 lfo2;tab-stops:list .5in;">Own the end-to-end lifecycle of digital compliance programs: planning, implementation, ongoing operation, measurement, and continuous improvement.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l5 level1 lfo2;tab-stops:list .5in;">Ensure compliance activities are embedded into technology delivery, operations, and supplier management — not treated as stand-alone exercises.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l5 level1 lfo2;tab-stops:list .5in;">Oversee remediation strategy and prioritization, ensuring issues are addressed in alignment with business risk, impact, and operational realities.<o:p></o:p></li></ul> Assurance, Testing & External Validation<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l0 level1 lfo3;tab-stops:list .5in;">Direct internal and external assurance activities (e.g., audits, certifications, assessments) as validation mechanisms for program effectiveness.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l0 level1 lfo3;tab-stops:list .5in;">Ensure testing and evidence collection are efficient, repeatable, and aligned to the underlying control intent.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l0 level1 lfo3;tab-stops:list .5in;">Act as the primary point of accountability for successful certifications and regulatory outcomes, while minimizing disruption to delivery teams.<o:p></o:p></li></ul><o:p></o:p> Risk & Decision Support<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l6 level1 lfo4;tab-stops:list .5in;">Partner across Cybersecurity and Digital Risk, Privacy, Legal, and Enterprise Risk teams to identify, assess, and manage compliance-related risks.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l6 level1 lfo4;tab-stops:list .5in;">Interpret patterns of noncompliance to inform systemic improvements rather than isolated fixes.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l6 level1 lfo4;tab-stops:list .5in;">Provide leadership with clear insights into compliance posture, trends, and risk-based recommendations.<o:p></o:p></li></ul><o:p></o:p> Cross-Functional Partnership<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l4 level1 lfo5;tab-stops:list .5in;">Work closely with Digital Technology, product teams, and business leaders to operationalize compliance requirements at scale.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l4 level1 lfo5;tab-stops:list .5in;">Enable teams with clear guidance, playbooks, and tooling to meet compliance obligations efficiently.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l4 level1 lfo5;tab-stops:list .5in;">Serve as a trusted advisor, helping stakeholders navigate regulatory complexity without unnecessary friction.<o:p></o:p></li></ul><o:p></o:p> Continuous Improvement & Modernization<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l1 level1 lfo6;tab-stops:list .5in;">Drive ongoing improvement of digital compliance processes, controls, and tooling.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l1 level1 lfo6;tab-stops:list .5in;">Leverage automation, standardization, and data-driven metrics to improve efficiency and transparency.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l1 level1 lfo6;tab-stops:list .5in;">Monitor regulatory changes and evolving expectations; proactively adapt programs to remain current and effective.<o:p></o:p></li></ul><o:p></o:p> People Leadership<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l2 level1 lfo7;tab-stops:list .5in;">Lead, coach, and develop high-performing compliance professionals.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:1.5pt;mso-list:l2 level1 lfo7;tab-stops:list .5in;">Build a culture focused on ownership, accountability, pragmatism, and continuous improvement.<o:p></o:p></li></ul><o:p></o:p>This position is remote and would require approximately 25-30% travel.<o:p></o:p><o:p></o:p><o:p></o:p><o:p></o:p><h2>Qualifications</h2>Qualifications<o:p></o:p>Required:<o:p></o:p>· Bachelor's degree in Cybersecurity, Information Technology, Risk Management, or related field.<o:p></o:p>· 8+ years of experience in digital compliance, cybersecurity risk, or governance functions<o:p></o:p>· At least 2 years leading teams<o:p></o:p>· Demonstrated experience building and operating enterprise compliance programs (not just performing audits).<o:p></o:p>· Strong understanding of security and technology control frameworks and how they apply in large, complex environments.<o:p></o:p>· Proven ability to communicate effectively with executives, technical teams, and business leaders.<o:p></o:p>· Must be legally authorized to work in the United States for any employer without sponsorship<o:p></o:p>· Successful completion of interview required to meet job qualification<o:p></o:p>Preferred:<o:p></o:p>· Master's degree<o:p></o:p>· Certifications such as CISA, CRISC, CISSP, or CISM<o:p></o:p>· Experience modernizing compliance through automation and integrated GRC tooling.<o:p></o:p>· Background working in regulated or large-scale enterprise environments<o:p></o:p><o:p></o:p><o:p></o:p><o:p></o:p> The base pay range for this role is $171,475.00 to $223,246.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact <a href="mailto:JobAccommodations@united.com" target="_blank">JobAccommodations@united.com</a> to request accommodation.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER