The Role

Are you a calm, confident voice who can juggle ringing phones, busy inboxes, and detailed admin work— all without missing a beat? Do you thrive in a fast-paced environment where organization, accuracy, and top tier customer service are the name of the game? If so you might be our next Customer Support Administrative Assistant!

In this role, you'll be the heartbeat of our Customer Support team—answering calls, creating cases, routing inquiries, and keeping communication flowing smoothly across departments. You'll ensure every customer interaction is documented, every question gets to the right person, and every day runs just a little more efficiently because you're here.

What You'll Do

Key responsibilities include:

Call Reception & Case Support:

• Answer and manage a high volume of incoming calls using our multi-line call center system with professionalism and efficiency.
• Route calls to the appropriate departments (primarily Customer Support) quickly and accurately.
• Create and document cases in the case tracking system for all customer interactions—phone, email, and online chat.
• Provide clear, accurate information about the company services, policies, and procedures.
• Monitor and manage shared email inboxes using third-party authentication tools.
• Communicate urgent matters to internal teams through Teams chat groups.

Scheduling & Coordination:

• Send daily attendance emails to the Customer Support team.
• Type, copy, and distribute monthly Customer Support calendar.
• Maintain and update the department attendance calendar.

Clerical Support:

• Operate and maintain department equipment and office supplies (call center system, printers, scanners, etc.).
• Input updated bank information into the case tracking system.
• Bind HR and Education manuals as needed.
• Provide clerical support to team members across departments upon request.

Team Support:

• Serve as full backup for other Customer Support Administrative Assistants.
• Keep personal and shared workspaces neat, organized, and professional.
• Learn and adapt to new technology and software as needed.
• Perform other related duties as assigned.

-

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• High school diploma or equivalent.
• Proven experience in a receptionist, front desk, or administrative support role in a fast-paced environment.
• Confidence managing multi-line phone system and high call volumes.
• Experience using case tracking systems to document communications and assign cases.
• Familiarity with third-party authentication tools (such as multi-factor authentication platforms).
• Proficiency in Microsoft Office (word, Outlook, Excel, and Teams).
• Strong organizational skills, attention to detail, and the ability to multitask effectively.
• Excellent verbal and written communication skills.
• Ability to proofread for grammar and clarity.
• Typing speed of at least 30 words per minute.
• Strong planning, coordination, and time management skills.
• A positive, professional, customer-first attitude—even when handling difficult clients.
• Reliable and consistent attendance.
• Willingness to travel occasionally for training or company meetings.

-

What Will Help You Stand Out:

• Experience in a high-volume customer support or call center environment.
• Comfort using collaboration tools like Teams to escalate urgent issues.
• A knack for staying calm under pressure while delivering exceptional services.
• A dependable, team-first mindset and a willingness to jump in wherever needed.

-

A Day in the Life

You’ll kick off the day by sending out the daily attendance email, and making sure shared inboxes are up to date. As calls roll in, you'll route inquiries, create cases, and ensure every interaction is accurately documented. Between calls, you might update the monthly calendar, bind training materials, assist another department with a clerical request, or coordinate and urgent issue through Teams chat.

By the end of the day, you'll know you played a key role in keeping Customer Support organized, responsive, and running smoothly helping both coworkers and customers feel supported every step of the way.

-

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

-

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

-

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!