Customer Service Representative (Order Management)

Other Jobs To Apply

No other job posts for this day.

Job Summary
Join First Chair on a project team supporting a global beauty brand!

You will be responsible for inputting product sales order data into several platforms as the company prepares for a large systems transformation, ensuring accuracy in a fast-paced environment.

Additionally, you will research and resolve order issues and provide white glove customer service while interacting with other concierge support staff, sales reps, and end customers.

Required skills:

  • Technical Agility: Fast learner with the proven ability to accurately input data into multiple platforms simultaneously (CRM, ERP, and Order Management Systems (OMS).
  • Operational Excellence: Proven experience in customer service or concierge roles, with a track record of meeting or exceeding KPIs for phone and ticket management.
  • Adaptability: Comfortable with shifting priorities and a fast-paced environment where processes are being built in real-time.

Schedule: Mon-Fri, 8-5 in your time zone. There may be requests to support sales reps in other US times zones if needed.

Start date: April 13th.

Duration: The initial commitment is 3-4 months with the potential for the client to extend.

Process: Successful interviews with the First Chair team are required prior to presentation to the client for consideration and additional interviews.

Job Type: Contract

Pay: $35.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Application Question(s):

  • How would you describe your Microsoft Excel skills? Please indicate the types of excel functions you are adept at performing.
  • Which enterprise ERP, CRM or OMS systems do you have experience inputting data into? Please list all.
  • How many years of customer service experience do you possess and where did you gain this experience?
  • In which roles have you successfully worked remotely?

Experience:

  • Enterprise software: 3 years (Required)
  • Microsoft Excel: 2 years (Required)

Work Location: Remote

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...