Customer Service Representative (English)

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<div class="content-intro"><p>At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018.</p> <p>Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.</p></div><p><strong>How you are going to make an impact 🛠 </strong></p> <ul> <li>Respond to customer queries promptly and efficiently through emails, live chat and phone calls.</li> <li>Work together with various departments to address complex problems and escalate issues when necessary.</li> <li>Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.</li> <li>Record and document repetitive issues to contribute to process improvement.</li> <li>Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.</li> <li>Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.</li> <li>Identify and execute initiatives to improve the overall customer experience.</li> </ul> <p><strong>Discover your Fit 🪄 </strong></p> <ul> <li><strong>Experience in fintech (forex/crypto). </strong></li> <li>1+ years of online customer support experience.</li> <li>Excellent written and oral English.</li> <li>Excellent interpersonal and communication skills.</li> <li>Ability to manage or navigate stressful situations.</li> <li>Experienced with using customer service software, tools and databases</li> </ul> <p><strong>Conditions of work:</strong></p> <p>Shifts are 2/2 or 5/2</p> <p><strong>We are ready to provide for you</strong></p> <ul> <li>100% remote job at any place you wish</li> <li>Competitive salary based on your experience</li> <li>Opportunity to work in international and cross-functional team with challenging and in-demand product</li> <li>Performance-based bonus every quarter based on your results</li> <li>Medical insurance after probation period</li> <li>Additional sick leaves every 6 months</li> <li>Birthday gifts</li> </ul> <p><strong>! Please provide cv in English ! </strong></p>

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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