Customer Service Representative

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Customer Service Representative

Job Summary:

A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls.

Responsibilities and Duties

  • Answering and redirecting high volume calls
  • Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims.
  • Resolve premium and billing questions and inquiries.
  • Assist customers with filing claims.
  • Record keeping and updating customer files.
  • Perform other general tasks as needed.

Qualifications and Skills:

  • 1+ years of call center experience
  • 1+ years of insurance experience
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills and attention to detail
  • Bilingual a plus
  • High school or equivalent (Required)
  • Insurance experience a plus

Pay: $18.00 - $21.00 per hour

Location: Matawan, NJ (On-Site)

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Health insurance
  • Paid time off

Experience level:

  • 2+ years

Shift:

  • Monday-Friday
  • Day shift
  • Morning shift

Work setting:

  • Call Center
  • In-person

Ability to commute/relocate:

  • Matawan, NJ 07747: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Insurance verification: 2 years (Required)
  • Life Insurance experience (a plus)

Hiring: 2 positions for this role

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