Primary Function:

The Relocation Management Consultant serves as the primary day‑to‑day point of contact for HR program managers and mobility leads across two accounts. Collaborates closely with HR to understand evolving talent mobility needs, policy adjustments, and business unit priorities. You will provide subject matter expertise in relation to the client’s relocation program, which may include discussing the client’s relocation policy, including their expatriate compensation related services and counseling on best utilization of resources and benefits while ensuring customer and client needs are met in a timely, efficient manner through impeccable customer service.

Major Duties and Responsibilities:

• Provide single point of coordination for upfront phases of international and domestic relocation activities on behalf of client as outlined in contractual agreement. Provide impeccable customer service to client contacts and HR managers.
• Counsel client contacts as to the best utilization on international or domestic assignment program benefits
• Demonstrate knowledge of Cartus’s products and services in all interactions with client and customer
• Counsel client on relocation and compensation and tax benefits (i.e. temporary living, household goods, COLA, housing allowance, hypothetical tax, and tax policy); partner closely with Compensation team to insure delivery of cost projection.
• Proactively seek opportunities to resolve unique client concerns and needs; identify opportunities for enhancement to current client processes
• Ensure data integrity in all Cartus systems
• Maintain compliance with Cartus’s corporate policies, programs and standards

Client Support:

• Work with Account Managers/Directors to continually partner with clients in order to fully understand their business, goals, strategies, and challenges and to propose effective solutions to meet them
• Participate in client meetings, documenting discussions, decisions, and action items as requested
• Assist File Set Up in the resolution of stuck files

1. Strategic Client Partnership & Advisory

• Serves as the primary day‑to‑day point of contact for HR program managers and mobility leads across both accounts.
• Collaborates closely with HR to understand evolving talent mobility needs, policy adjustments, and business unit priorities.
• Participates in all client calls, program reviews, and strategic discussions—acting as the right‑hand partner to our client stakeholders.

2. Client Presentations & Program Communication

• Works with HR and leadership teams to create and deliver presentations on:
  • Program performance
  • Policy changes
  • Mobility trends
  • Employee experience
• Ensures communication is clear, consistent, and aligned with both client cultures and Cartus best practices.

3. Tax Equalization & Tax Coordination (KPMG Partnership)

• Supports annual and ongoing tax equalization processes in partnership with KPMG.
• Assists with tracking, gathering documentation, and ensuring accuracy of client‑funded tax payments.
• Provides employee guidance to ensure they understand tax requirements and next steps.

4. Assignment Lifecycle & Employee Engagement

• Initiates and provides outreach for over 350 rotational assignments, ensuring each employee receives:
  • Policy guidance
  • Timely follow‑up
  • Consistent onboarding into the mobility process
• Establishes strong rapport with employees, acting as a go‑to expert for all assignment‑related questions.

5. Repayment Agreement Management

• Oversees the collection, tracking, and management of repayment agreements for both clients.
• Ensures compliance, maintains records, and strengthens company risk mitigation.

6. Process Mapping & Program Optimization

• Leads end‑to‑end process mapping efforts to streamline workflows, eliminate redundancy, and enhance program efficiency.
• Aligns operational processes with client expectations, internal best practices, and continuous improvement initiatives.

7. Cross‑Functional Collaboration & Coverage Support

• Acts as a resource for Account Management, providing:
  • Coverage support
  • Insight into day‑to‑day program operations
  • Support for escalations and special cases
• Partners internally with supply chain, expense management, tax, and global consultants to ensure a cohesive customer experience

Critical Dimensions:

• Customer Advocacy
• Strategic Thinking – strong judgement/decision making skills
• Teamwork and flexibility
• Excellent communication skills
• Attention to detail
• Effective planning/organization skills
• Ability to work in high stress environment

Requirements:

• Minimum 2 years AMA, CSC Homesale and/or IAC experience required
• Bachelor degree or 3 years experience in the customer service relocation industry required
• Demonstrated leadership skills required
• Computer proficiency -Microsoft, Teams, Google, CoPilot, PowerPoint, Excel