About the position

Become a part of our caring community and help us put health first. Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At CenterWell, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At CenterWell, we're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole. The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic/Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals. CenterWell is seeking a dedicated, compassionate, and experienced - Clinic Administrator - who is interested in growing with the company and being a part of something great!

Responsibilities

• Plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting.
• Works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems.
• Collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.
• Helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes.
• Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates.
• Ensures consistency in execution across team.
• Holds team members accountable for following established policies.

Requirements

• Bachelor's Degree.
• 6 or more years of technical experience.
• 2 or more years of management experience.
• Direct leadership experience and demonstrated ability to lead, coach and mentor teams.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
• Knowledge of and experience working with Provider Communities.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems.
• Knowledge of Excel, Word and Power Point Presentations in a business setting.
• A high level of engagement and emotional intelligence.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Nice-to-haves

• Basic knowledge of Population Health Strategy.
• Medicare knowledge.
• Managed care experience.
• Value Based Care knowledge.
• Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team.
• Solid understanding of medical care delivery, managed care financial arrangements and reimbursement.
• Bachelor's degree, preferably in Business Administration, Healthcare Administration or related field.
• Experience managing a budget of \$500,000+.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.