If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Territory: The location of this position is flexible and open to virtual and/or remote based applicants. What you can Expect: This position is on the NWAg Commercial Property Material Damage Team. This position is responsible for handling repairable claims for private passenger autos. Will be responsible for writing estimates, loss of use/rental and repair management while providing excellent customer service. The ideal candidate will have: • 3+ years of PL Auto (Material Damage) claims experience highly preferred • Experience with CCC One and Claim Center is highly preferred • I-CAR designation is preferred • Ag/Farm experience is a plus Job Description Summary Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you! As a Claims Specialist, you’ll investigate, evaluate, and resolve material damage repairable, total loss, fire and theft or direct repair networks claims of a moderate to severe nature that may include reviewing and validating estimates. We’ll count on you to promote and provide outstanding customer service. In addition, you’ll be responsible for handling claims according to prescribed authorization and claims best practices. Job Description Key Responsibilities: • Efficiently handles all assigned claims with minimal direction and oversight, making decisions within delegated authority as outlined in company policies and procedures. • Verifies and validates proper policy coverages and applies best claims practices to conclude assigned cases per company. Where necessary, investigates, evaluates, negotiates material damage claims of varying complexity with assigned limits and equitably settles all assigned cases at a fair dollar value commensurate with damages sustained. • Opens, closes and adjusts reserves according to company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. Establishes and authorizes adequate reserves and claims payments within the delegated authority. • Utilizes multiple software systems and claims best practices to assess images and negotiate with auto repair facilities, Independent Adjusters, claimants and policyholders. • May write and review quality material damage estimates and supplements, detailing the arenaflex of parts, materials, and labor necessary for vehicle repairs. Utilizes photos, multiple software systems, and claims best practices to ensure accuracy. Evaluates repair costs to determine accident-related damage. • Initiates and conducts follow-arenaflex via proficient use of claims systems and related business systems. • Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists in preparing files for lawsuit, trial, or subrogation • Deliver outstanding customer service and maintain high standards of professional conduct • Maintains and develops current knowledge of court decisions, principles and practices, material damage techniques, repair technology innovations, and policy changes impacting the claims function. This may require attending various seminars or training sessions. Additionally, maintains knowledge of assigned insurance lines, local industry repair procedures, local market pricing, and other functions within the assigned field. • May assist with training, onboarding, and mentoring of new hires. May perform other responsibilities as assigned. Reporting Relationships: Reports to Claims Manager. Individual contributor role Typical Skills and Experiences: Education: Undergraduate degree or equivalent experience preferred. Licenses/Designations/Certifications: State licensing where required. Successful completion of required/applicable claims certification training/classes. Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE) Experience: Three to five years of successful experience in customer service and/or claims handling required. Material/physical damage experience preferred. Related repair industry experience a plus. Knowledge, Abilities and Skills: Demonstrated knowledge of customer service principles. Knowledge of insurance company operations and multiple property casualty insurance lines of business. Experience with material/physical damage repair processes, vendor management, customer service techniques, and all related claims systems. Demonstrated knowledge and adherence to best claims practices. Confirmed ability to meet customer needs and provide exemplary service by advising customers of the claims process and ensuring a positive customer experience. Knowledge of insurance contracts and the legal aspects of court procedures affecting legal liability for all lines of insurance. Knowledge of claims systems. Validated analytical skills necessary to make decisions and reach resolution in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Proven ability to establish repair requirements and arenaflex estimates for extensive losses and serves as a subject matter specialist on respective claims projects. Proven organizational skills to effectively prioritize increased and more sophisticated workloads. Demonstrates strong but flexible standards and can resourcefully operate to efficiently balance the conflicting demands of the position. Excellent written and verbal communication skills necessary to effectively communicate and/or collaborate with policyholders, claimants’ attorneys, agents, and general public. Demonstrated leadership capabilities to effectively train, coach, and mentor less experienced associates. Ability to operate a personal computer and related software. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Office environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls; must use a telephone headset. Non-standard hours and possible flexibility of schedule is desired. Overtime as required (non-exempt). Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends over the phone or in an office environment. Field CAT duty is not required for this role. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. We currently anticipate accepting applications until 02/10/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. #claims Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the arenaflex of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Claims Specialist II, Material Damage : $62,500.00-$115,500.00 The expected starting salary range for Claims Specialist II, Material Damage : $62,500.00 - $93,500.00 Apply tot his job