Job DescriptionJob DescriptionSalary:

About the Organization

First Nations Technical Services Advisory Group Inc. (TSAG) is a not-for-profit provider of quality technical service and training for First Nations in Alberta. TSAGs purpose is to assist First Nations in gaining the tools and knowledge they need to achieve and maintain high standards in technology and services within the community. This is a full time position of 35 hours per week, which may include evenings and weekends and will be located in Edmonton, Alberta.

Role and Responsibilities

• OurMedical Office Assistantsare an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with our commitment to patient centered care. They ensure the efficient, professional and organized operation of the clinic office.A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence.

What you would do:

• Enter and submit complete accurate billing for psychologists into Xpress Script.
• Complete forms for billing for psychologists to other organizations.
• Shadow billing for all physicians and work through pending and rejected bills.
• Ensure patient has approval for sessions from NIHB and track the number of sessions for patients.
• Collect information through forms, emails and telephone calls.
• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
• Answer telephone calls and emails and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient
• Coordinate virtual appointments for mental health
• Provide support to clinicians in using the EMR
• Become a trainer and Super user of the EMR application
• Use electronic medical record files and coordinate the scheduling of future appointments for patients with all providers as directed
• Produce accurate end of day reports, weekly and monthly statistic reports
• Other administrative tasks as assigned by the Clinic Manager

What you need:

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
• At least 3 years of billing experience
• Strong organizational skills and attention to detail
• Ability to exercise good judgement, resourceful, strong organizational skills
• Ability to investigate, understand and resolve issues
• Remain cool, calm and collected in high pressure situations
• Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
• Self-starter with an ability to work independently and collaboratively in a team environment
• Responsible for booking, scheduling and reporting
• Excellence and comfort with technology

Responsibilities

• Communication with patients including by phone, and by email and other virtual applications like Zoom
• Customer service activities including appointment bookings, prescription printouts, troubleshooting technology
• Office administrative tasks including processing mail, filing, and faxing.

The Successful Candidate

• Passionate about customer experience; a great communicator who can provide exceptional patient care
• Committed to excelling as a member of a high performing team
• Able to multi-task in a fast-paced environment and attention to detail
• Good computer knowledge, including Microsoft Office suite

• Ability to work in a team as well as independently

Qualifications and Education Requirements

• Must have in clinic experience with TELUS Med Access
• Must have experience with Xpress Script
• Must have physician billing experience

• MOA diploma
• At least 3 years experience as a Medical Office Assistant in a physicians office or recent graduate from a recognized Medical Office Assistant Program.
• Strong computer skills and very comfortable working on computers in a virtual setting
• Excellent English skills, both written and oral
• Customer service experience
• Asset to have previous experience working in a virtual clinic
• Located in Edmonton

Additional Notes

• No phone calls please. Apply online only.
• Full Time position with 35 hours a week, which may include evenings and weekends.
• Training will be provided.
• Work environment may be in the office or remotely at home and will be reviewed on a regular basis