Baggage Hall Agent - Part-Time East Midlands

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Overview:
Job Title: Bag Hall Agent

Company: Swissport

Location: East Midlands Airport

Contract Type: Part Time fixed term until 31/10/2026

Hours: 30 hours per week, between Monday – Sunday (shift work)

Salary: £12.91 per hour

About the Company:


Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Bag Hall Agent with Swissport, you will be responsible for handling and processing baggage in a timely and efficient manner to facilitate smooth operations within the airport environment.

Responsibilities:
Key Responsibilities:

  • Receive, sort, and load baggage onto conveyor belts and handling equipment for transportation to aircraft or storage areas.
  • Utilise automated baggage handling systems and equipment to track, scan, and transfer luggage to designated flights or destinations.
  • Ensure compliance with airline and airport security procedures and regulations while handling and processing baggage.
  • Coordinate with airline representatives, ground crews, and other stakeholders to prioritise baggage handling and resolve any issues or discrepancies.
  • Monitor and maintain the cleanliness, organisation, and safety of the bag hall area, including conveyor belts, sorting stations, and storage facilities.
  • Report any equipment malfunctions, maintenance issues, or safety hazards to supervisors and follow established protocols for troubleshooting and resolution.
  • Assist passengers with lost or delayed baggage inquiries, providing support and guidance in locating and retrieving their belongings.
  • Adhere to Swissport’s standards of service excellence, professionalism, and teamwork in all interactions and tasks.
  • Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.
Qualifications:
Qualifications:

  • Previous experience in baggage handling, logistics, warehouse operations, or a similar role is preferred.
  • Strong attention to detail and the ability to work efficiently in a fast-paced environment with strict deadlines and priorities.
  • Excellent communication skills and the ability to interact professionally with colleagues, supervisors, and external stakeholders.
  • Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
  • Physical stamina and the ability to lift, carry, and manoeuvre heavy baggage and cargo items as needed.
  • Must possess a valid FULL EUROPEAN MANUAL driver's license and be able to pass a background check
Benefits:
  • Access to Employee Assistance Programme and wellness initiatives.
  • Comprehensive training and development programmes.
  • Free onsite parking whilst at work
  • Retirement savings plan with employer contributions.
  • Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
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