AVP, PayPal/Venmo Technology

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About the position

The PayPal & Venmo Team is looking for a collaboration minded, multi-talented person to join our team. The ideal candidate enjoys working on a team and loves a good challenge. We are looking for a naturally curious and an independent thinker who enjoys sharing ideas and solving problems. Someone who can see big picture but knows the details matter. You will be joining a PayPal & Venmo Technology team that works side by side with PayPal, the parent, as well as Venmo and the extended SYF client and technology teams. The AVP, PayPal/Venmo Technology Lead will function in a hands-on role to deliver technology solutions primarily focused on services and processes that enable our digital integration providing consumer credit to PayPal/Venmo across several credit products. The incumbent will drive the transformation of the card servicing experience for PayPal/ Venmo via the use of Synchrony APIs and will support the journey to operational accountability of the services and processes that power the availability, efficiency, and performance of Synchrony's PayPal/Venmo technology ecosystem.

Responsibilities

  • Use working knowledge of Scaled Agile, APIs and an appreciation for Customer Experience to deliver projects that are integrated seamlessly in the PayPal/Venmo experience
  • Collaborate with client and SYF client-facing teams to drive deliverables
  • Manage and escalate risks and issues
  • Plan and communicate project status, milestones, and critical issues with key stakeholders (cross-functional teams, client, technology)
  • Ensure solutions are successfully integrated into complex client environments via rigorous test management oversight
  • Ensure seamless transition from build to a stable run environment with the client team
  • Oversee PP/Venmo Kanban board ensuring oversight for production issues and operational stability
  • Participate in Functional and User Acceptance Testing
  • Coordinate testing of stakeholders and cross-functional impacting teams
  • Drive Operational Excellence and Continuous Improvement
  • Support resolution for recent releases and provide production support
  • Manage relationships directly with client and client team to understand issues and drive resolution across our technology and product teams
  • Collaborate with stakeholders, other product owners and process leaders globally (i.e. Operations, Engineering, Cloud, Security, Enterprise Operations, etc.) to increase the availability client-facing services
  • Provide client facing support and triage during operational issues
  • Automate workflows and proactive self-healing to eliminate unnecessary manual processes, multiple handoffs and increase productivity
  • Perform other duties and/or special projects as assigned

Requirements

  • Bachelor's degree with a minimum 4 years of experience in Information Technology OR In lieu of degree, a High School Diploma/GED and minimum of 5 years of experience in Information Technology
  • Experience in project management and/or as scrum master with strong understanding of Agile

Nice-to-haves

  • Naturally curious and an independent thinker who enjoys sharing ideas and solving problems
  • Strong technical skills to get into the weeds on complex technology solutions
  • Ability to see the big picture while paying attention to details
  • Passionate about finding solutions in a high-speed environment
  • Common sense in building and designing solutions
  • Focus on failure scenarios, performance, data integrity, continuous improvement
  • Ability to quickly adapt and learn new technology
  • Consideration of UX in decision making

Benefits

  • Flexible working options including work from home or in-office
  • Annual bonus based on individual and company performance
  • Diverse and inclusive culture
  • Support and encouragement at all levels of the organization
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