<p><strong>Job Summary</strong></p><p><br></p><p><span>The General Manager is responsible for a variety of full ground handling contracts across the assigned station, including Ramp Services, Cabin Services, Passenger Services (Wheelchair, Ticket counter), and additional services gained/added. </span></p><p><br></p><p><span>This position will lead an operational team to deliver excellent, safe service and act as the liaison to our airline partners, ensuring the station meets SLAs (Service Level Agreements), client expectations, and budget expectations.</span></p><p><br></p><p><strong>Key Responsibilities and Duties</strong></p><p><strong>Operation and Financial Management</strong></p><ul><li>Oversee daily ground handling operations, including wheelchair services, ramp operations, and cabin cleaning.</li><li>Ensure timely and efficient service delivery to meet airline schedules and service-level agreements (SLAs).</li><li>Monitor key performance indicators (KPIs) and prepare reports for airline partners and senior management.</li><li>Ensure that all ground handling services are delivered to the highest standards of quality and professionalism.</li><li>Drive continuous improvement programs to optimize service delivery and operational performance.</li><li>Manage the budget for ground handling operations, ensuring cost control and profitability.</li><li>Analyze financial reports and take appropriate actions to improve operational efficiency and revenue generation.</li><li>Identify opportunities for growth and service expansion to increase revenue streams.</li></ul><p><br></p><p><strong>Safety and Compliance</strong></p><ul><li>Ensure full compliance with airport regulations, airline policies, and local and international aviation standards (IATA, FAA, etc.).</li><li>Promote a safety-first culture by implementing and enforcing safety policies and conducting regular audits.</li><li>Manage incident reporting and implement corrective actions to prevent future occurrences.</li></ul><p><br></p><p><strong>Client and Stakeholder Management</strong></p><ul><li>Act as the primary point of contact for airline partners, ensuring client satisfaction and addressing concerns in a timely manner.</li><li>Build and maintain strong relationships with airport authorities, airline representatives, and other stakeholders.</li><li>Negotiate and manage service contracts with airline partners, ensuring profitability and sustainability.</li></ul><p><br></p><p><strong>Team Development</strong></p><ul><li>Lead, motivate, and manage a diverse team, including supervisors, wheelchair agents, and cabin cleaning staff.</li><li>Oversee recruitment, training, and performance management to ensure high service standards.</li><li>Foster a culture of accountability, teamwork, and continuous improvement.</li></ul><p><br></p><p><strong>Key Qualifications</strong></p><ul><li>At least 5 years of Station Manager, Account Manager, or Operation Manager experience</li><li>Fully conversant with passenger service handling procedures, aviation safety, and security procedures</li><li>Proficiency in Microsoft Office Suite (PowerPoint, Word, and Excel skills)</li></ul><p><br></p><p><strong>What you will need?</strong></p><ul><li><span>4+ years of management experience, preferably in an Airline or Ground Handling environment. </span></li><li><span>Strong knowledge of Cabin, Ramp, and Cargo operations, including applicable regulatory requirements</span></li><li><span>Ability to speak and understand English </span></li><li><span>Strong communication skills and ability to effectively interact with senior airline, airport, and other stakeholder personnel at the airport</span></li><li><span>Excellent leadership and people management skills</span></li><li><span>Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.</span></li><li><span>Must be able to obtain an Airport badge</span></li></ul><p><br></p><p><strong>Work Environment</strong></p><p><br></p><p><span>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday.</span></p><p><br></p><p><strong>Physical Demands</strong></p><p><br></p><p><span>The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance</span></p><p><br></p><p><strong>EEOC</strong></p><p><span>Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law</span></p><p><br></p>