Associate Business Operations Manager Department: COGS Location: USA, EMEA, Canada Employment Type: FullTime Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. Were not just building software; were creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, youll tackle complex challenges that impact millions of peoples working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—youll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Summary You are a passionate business builder at heart. You get energized by tackling complex, challenging, and often ambiguous problems and driving real impact across a business. At Deel, we are our own Customer Zero. We manage 60,000 EOR employees and 60+ carriers through our own platform. You aren’t just running a program; you are scaling the infrastructure that powers the world’s most complex benefits ecosystem. You want ownership and rapid growth. You are not afraid to get your hands dirty to get projects implemented. You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with senior stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high-performance team. Key Benefits & Operations Responsibilities • Global Expansion & Strategy: Execute on Deel’s global expansion strategy across operations, products, and new markets. • Global Brokerage Infrastructure: Build and scale our global brokerage network, identifying and vetting the right partners to ensure Deel owns the best Marketplace in every one of our 134+ entities. • Carrier & Provider Relations: Partner with global brokers to optimize carrier relationships, ensuring our infrastructure (the network) is reliable, cost-effective, and technically integrated. • Internal Empowerment (The Lean 5): Enable our lean team of benefit managers to seamlessly manage providers, roll out new benefits, and drive high-impact worker communications. • Revenue Enablement (Sales/CSM): Work directly with Sales and CSM teams to ensure they are product experts. You will build the materials and processes they need to quote benefits quickly and accurately for Global Payroll and EOR clients. • Support Experience: Collaborate with the Benefits Services team to overhaul the customer support journey, moving from legacy complexity to a seamless, Stripe-like user experience. • Data-Driven Optimization: Create recommendations by accessing, analyzing, and synthesizing large data sets to improve benefit margins and worker retention. • Product Synergy: Work with product and development teams to turn operational headaches into automated features within the Deel platform. Qualifications • Experience: 5+ years of work experience in a fast-paced environment (Startup, BusOps, Consulting, or PE preferred). • Sales Operations Expansion: While not essential, a proportion of this role will involve optimising our sales support processes. As a result, sales operations experience would be a significant advantage. • Benefits Operations Expansion: knowledge or experience in the expansion of benefits processes, while not essential, would be a significant advantage. • Data & Sys