ADMINISTRATION & IT MANAGER ROLE

The Institute for Arts in Therapy & Education (IATE) is one of London’s most prestigious independent therapy training institutions, with over 30 years of standing. We are a full member of the United Kingdom Council for Psychotherapy (UKCP), British Association of Counselling and Psychotherapy (BACP) and the government body, Health and Care Professions Council (HCPC).

IATE is a small training organisation comprised of approximately 300 on site students, with an additional course offer of short, online courses. The academic staff and students are supported by a small key team of administrative staff who ensure the smooth running of all business, financial and admissions aspects of the training courses.

Located in Sugar House Island, east London, we offer our therapist trainees a bespoke and prestigious training location reflective of the arts context in which we offer our training.

Trauma Informed Schools & Communities UK (TISCUK) is a community interest company offering training to schools, communities and organisations in trauma-informed practise and is the sister company of IATE.

Person Specification: Administration & IT Manager (Airtable Student Database Specialist)

· Reports to: Chief Operating Officer (COO)

· Seniority to: IATE’s Administrative Team - Academic Officers, Admissions Officer, Placement Co-ordinators and an Office Administrator.

· Accountability: Overall responsibility for IATE’s full administrative processes and function and end‑to‑end ownership of the Airtable student database (a vital component of the role).

Working Pattern:

· Part-time: 3 days/22.5 hours per week

· Hybrid working: Two days worked on-site (Sugar House Island, London) and Wednesdays worked remotely.

Purpose of the Role:

This is a new role, reporting to the Chief Operating Officer, and will be key to the administrative functioning of the organisation. The Administration & IT Manager will be responsible for the administrative function of IATE’s administrative team made up of Academic Officers, Admissions Officer, Placement Co-ordinators and an Office Administrator.

It will be the postholder’s responsibility to provide strategic and operational leadership of IATE’s administration and student services across the full learner journey (enquiry → application → offer → enrolment → learning/assessment/placement → completion → alumni), ensuring high‑quality service, compliant data management, and reliable digital systems - especially the Airtable student database.

The postholder will also have responsibility for TISCUK’s Airtable database and will provide IT support, where required, to core staff within both IATE and TISCUK.

Key Responsibilities:

· Lead & develop the Administrative Team: set objectives, allocate work, coach, and oversee performance.

· Own Airtable (student database): govern structure, permissions, interfaces, automations, and data quality and accuracy.

· Oversee course administration & student services across the learner lifecycle to agreed deadlines/SLAs.

· Govern Microsoft 365 & e‑learning (SharePoint/Teams/Exchange; Moodle/Turnitin) to support academic delivery.

· Ensure UK GDPR compliance across records, workflows, and communications; manage SARs and retention.

· Provide pragmatic IT/telephony oversight (on‑site triage, vendor liaison) to keep operations running smoothly.

Essential Experience:

· Leadership of a busy administration function with clear service standards.

· Airtable ownership in an education/training context (schema, permissions, Interfaces, Automations, data quality).

· Course administration across the academic cycle (admissions/enrolment, timetabling, attendance, assessment, progression, completion).

· Student services case‑handling (information/advice, welfare signposting, complaints/appeals tracking).

· Microsoft 365 administration (MFA, role‑based access, audit, SharePoint sites/permissions).

· Moodle/Turnitin administration (user provisioning, course/assignment setup, integrations).

· UK GDPR in practice (lawful bases, privacy notices, SARs, DPIAs, retention/disposal).


Desirable Experience:

· Integrations between Airtable and other platforms (secure notifications, reporting, calendar/email flows).

· SharePoint information architecture and basic Power Automate workflows.


Knowledge, Skills & Competencies:

· Airtable collaboration/permission models; data validation and governance.

· Education‑sector records management and safeguarding touchpoints.

· M365 security/compliance; Moodle/Turnitin admin fundamentals.

· People leadership | Service orientation | Data accuracy & governance.

· Process design & documentation (SOPs, templates, permissions matrices).

· Clear communication & training for non‑technical users.

· Problem‑solving & prioritisation during peak cycles; calm under pressure.

· Privacy‑by‑design & confidentiality.


Qualifications & Training:

· Degree or equivalent experience (Information Systems/Computing or related field).

· Evidence of UK GDPR/data protection training.

· Advantageous: Microsoft 365 administrator/security certifications.

Additional Requirements:

· Right to work in the UK; satisfactory references.

Salary:

£48,000 - £52,000 (pro rata) dependent on experience, equating to £28,800 - £31,200 per annum.

Annual leave:

30 days annual leave (pro rata) including public holidays.

Apply:

Applicants will need to apply by sending their CV, with a cover letter detailing their skills and experience, to recruitment@iate.uk.