<strong>Job Description<br><br></strong>Interpret and analyze policies, procedures and business processes, and monitor program compliance. Provide technical guidance related to performance management, organizational effectiveness and problem resolution across the agency. Provides day-to-day leadership for critical functions within the Business Integrated Solutions Office and directs resources to carry out these functions through the development, execution, and evaluation of the programs related to these functions with the overall goal of improving VDOT's operating efficiency and effectiveness by systematically analyzing and re-engineering critical policies, procedures, functions, and processes and providing an independent resource to address claims and facilitate timely delivery of the process.<br><br><strong>How You Will Contribute<br><br></strong><ul><li>Claims: Facilitating Claims adjudication by administering the administrative hearing process as prescribed by Code and delegated to the Commissioner of Highways.</li><li>Data Information Systems: Directs others in using VDOT's data information systems to mine data and analyze and interpret results and developing automated management information reports for use by managers at all levels within VDOT but particularly senior leadership. Develops performance measures that ensure VDOT is meeting goals and objectives as outlined in the department strategic plan and business plan.</li><li>Leadership: Functional leadership over business process re-engineering related to construction process improvement. Day-day leadership over business process re-engineering of Maintenance and Operations business functions.<br><br></li></ul><strong>What Will Make You Successful<br><br></strong><ul><li>Ability to communicate effectively orally and in writing with diverse audiences and to make presentations and conduct meetings.</li><li>Demonstrated abilities to conduct program evaluations in order to critically assess complex business processes.</li><li>Demonstrated ability to deal effectively with ambiguity and to gather critical facts of a situation.</li><li>Demonstrated ability to establish QA and QC procedures to ensure team is operating within those parameters.</li><li>Demonstrated ability to establish financial and budgetary plans and manage accordingly.</li><li>Demonstrated ability to negotiate, mediate, settle disputes equitably, and handle difficult situations diplomatically.</li><li>Demonstrated competencies in team dynamics by leading, delegating, motivating, and obtaining desired results.</li><li>Demonstrated skills in engineering business process improvement resulting in streamlined and effective processes with a mind towards automated solutions.</li><li>Experience conducting program research and analysis.</li><li>Experience developing, interpreting and researching policy.</li><li>Experience interpreting laws, policies and procedures.</li><li>High-level negotiation or mediation skills.</li><li>In-depth knowledge of state government organizations, functions, and transportation systems, operations, and procedures.</li><li>Knowledge of supervisory practices and principles, to include hiring, discipline, performance management and employee development.</li><li>Proven ability to lead teams having diverse backgrounds to successful results.</li><li>Proven skills in oral and written communications and development of complex and sensitive reports and presentation materials.</li><li>Skill in the use of computers and web-based applications.</li><li>Technical knowledge of transportation related networks and related systems.<br><br></li></ul><strong>Minimum Qualifications<br><br></strong><ul><li>Ability to conduct program evaluations.</li><li>Ability to establish QA and QC procedures.</li><li>Ability to establish financial and budgetary plans.</li><li>Ability to handle difficult situations diplomatically.</li><li>High-level negotiation or mediation skills.</li><li>Knowledge of transportation related networks and systems.</li><li>Skills in engineering business process improvement.<br><br></li></ul><strong>Additional Considerations<br><br></strong><ul><li>A combination of training, experience, or education in Engineering, Research, Evaluation, Industrial Engineering, or Business Management or related field desired.</li><li>Experience in a senior management position and experience managing a large and diverse staff, working in multiple programmatic areas.</li><li>Experience in research and evaluation principles, practices, and methodologies as well as working with business leaders and users of business processes to capture processes and identify issues and solutions.</li><li>Experience in transportation programs, policy, federal and State legislative and regulatory processes.</li><li>Experience researching requirements, regulations, and best practices.<br><br></li></ul><strong>Click below to learn more about the Competency Model associated with this Position:<br><br></strong>Competency Model<br><br><strong>Physical Requirements<br><br></strong>Physical Requirements<br><br><strong>VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.<br><br></strong>VDOT Code of Ethics<br><br>Standards of Conduct<br><br><strong>Qualifications<br><br></strong><strong>Physical Requirements<br><br></strong>Physical Requirements